Development of Integrated Information System for Travel Bureau Company

Karma, I Gede Made; Susanti, Jeni

doi:10.1088/1742-6596/953/1/012096

Cited by 3 publications

(4 citation statements)

References 4 publications

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“…In generaly, the company's goal is to produce goods or services in order to make a profit. The company wanting a continuous and developing production process that can guarantee the survival of the company [1]. The number of hotels, especially 5 star hotels in Bali Province, continues to increase every year.…”

Section: Introductionmentioning

confidence: 99%

Analysis of Service Quality Improvement Using the Six Sigma Method in the Hotel Four Seasons Resort at Jimbaran Bay

Kencana¹,

Astawa²,

Wijana³

2020

JASAFINT

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The purpose of this research is to determine the level of service quality applied at the Four Seasons Resort Hotel at Jimbaran Bay with the Six Sigma method. This research applies Six Sigma as a method to improve the quality of services of the Four Seasons Resort Hotel at Jimbaran Bay, specifically to meet customer expectations so that customers feel satisfied with the services provided. The results showed that the Four Seasons Resort Hotel at Jimbaran Bay had a DPMO value of 201.944, if converted it showed a Six Sigma value of 2,34 on a satisfaction target of 5 or very satisfied. Based on the Fishbone diagram, the order of problems that dominates must be resolved is the evaluation of services and facilities, standardization of time or improvement of administrative procedures, and allocation of vacant room items.

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Section: Introductionmentioning

confidence: 99%

Analysis of Service Quality Improvement Using the Six Sigma Method in the Hotel Four Seasons Resort at Jimbaran Bay

Kencana¹,

Astawa²,

Wijana³

2020

JASAFINT

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“…http://ojs.pnb.ac.id/index.php/JASAFINT to achieve their business goals [2]. Every hotel is required to create good service that is supported by the presence of qualified human resources or employees.…”

Section: Introductionmentioning

confidence: 99%

Operational Audit as a Performance Assessment Tool of Front Office Cashier at Renaissance Bali Uluwatu Resort & Spa

Kartikayeni¹,

Subratha²,

Arsana³

2020

JASAFINT

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An operational audit is an examination conducted to review (systematically) part or all of the organization's activities in order to evaluate whether the available resources have been used effectively and efficiently. The front office cashier is one of the most important parts because it has the main function of carrying out tasks related to guest account payments at check-in and check-out related to the hotel's main source of revenue. Payment transaction processes and reports on transactions made must comply with applicable Standard Operating Procedures. This study aims to analyze and reveal the performance of the front office cashier related to payment transactions made by guests during check-in and check-out at the Renaissance Bali Uluwatu Resort & Spa. The data used in this research comes from primary data obtained by conducting interviews and documentation. The analysis technique used is the Miles and Huberman analysis technique, where the activities in qualitative data analysis are carried out interactively and continue to completion, so that the data is saturated. The results of the operational audit on the cashier's front office performance is the front office cashier's performance is considered to be efficient but less effective. This can be seen from the frequent occurrence of shortcomings when reporting, namely the attached transaction proof in the form of a credit card slip, which based on the SOP should also be attached to the cashier's journal report submitted to the Finance Department.

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“…Before the ease of obtaining information, especially a variety of information related to existing tourist destinations, products or tourist attractions, tourists tend to choose and agree with the tour packages offered by travel bureau companies [6]. On the contrary, there is now a tendency for tourists to choose or determine their own service packages they want [7][8] [9].…”

Section: Introductionmentioning

confidence: 99%

“…In order for customers to have the freedom to choose a variety of products and arrange them into tour packages, the company must offer a variety of products [10]. In addition to a variety of products, companies must also have the ability to perform fast and accurate pricing calculations [11,12].…”

Section: Introductionmentioning

confidence: 99%

Reservation and Quotation System on Travel Bureau Companies

Susanti¹,

Karma²

2019

Proceedings of the International Conference on Applied Science and Technology 2019 - Social Sciences Track (iCASTSS 2019)

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Travel Bureau Companies sell various kinds of products from various suppliers, such as hotels, restaurants, transportation and so on. These products are packaged in a tour package and offered to tourists or bureaus abroad at a predetermined price. Not infrequently there are customers who want a tour package with a variety of product choices that are different from the package offered. Costumers want to choose products and arrange them into tour packages according to their wishes, and know the price. The price of this tour package is determined based on the number of people, the country of origin of the guests and the time of service. After being sure of the choice and agreeing with the price set, customers can immediately order the tour package. Based on the order made, the company will then handle the order. This research is intended to develop a system that can be used to conduct tour package pricing according to costumer choice and handling tour package orders by costumers at tour and travel bureaus. The system was developed with an object-oriented methodology and uses the VB.Net 2012 programming language and MySQL as its database.

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Development of Integrated Information System for Travel Bureau Company

Cited by 3 publications

References 4 publications

Analysis of Service Quality Improvement Using the Six Sigma Method in the Hotel Four Seasons Resort at Jimbaran Bay

Analysis of Service Quality Improvement Using the Six Sigma Method in the Hotel Four Seasons Resort at Jimbaran Bay

Operational Audit as a Performance Assessment Tool of Front Office Cashier at Renaissance Bali Uluwatu Resort & Spa

Reservation and Quotation System on Travel Bureau Companies

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