With the development of computer-based control rooms including a computer-based procedure (CBP), shift supervisors (SSs) can directly access plant information through a CBP or personal displays instead of depending on other board operators (BOs) to obtain plant information. In relation to this change, we examined the characteristics of SS inquiry patterns in the computer-based control rooms of nuclear power plants during emergency situations. Operator behaviors and speech patterns were observed and analyzed through several experiments on simulated accident scenarios in a full-scope simulator for an advanced computer-based main control room. We found that the SS inquiry in the advanced control room had less dependency on the BOs, and that the inquiry patterns varied according to the operators and operating dates. From these findings, the necessity to establish communication standards under computer-based control rooms was discussed with some recommendations. Another requirement to reduce the cognitive workload of SSs was also discussed.Keywords: crew communication; computer-based control room; computer-based procedure; human error
IntroductionRecently, there has been prompt research in developing computer-based systems, including human-system interfaces in the main control rooms of nuclear power plants (NPPs) [1,2]. O'Hara et al. introduced the characteristics of computer-based systems, which can integrate various types of information into a legible interface and present them to an individual [3]. For example, a computer-based procedure (CBP) allows operators to easily search or identify parameters or states of plants by presenting the relevant parameters in a given procedure. Because of this function of the CBP, an operator can operate power plants by simply following up the CBP rather than finding the parameters from instruments or indicators.On the other hand, the introduction of a CBP can influence the behaviors of the operating crew conducting the required operations based on the operating procedures. During emergency situations in a conventional main control room, a shift supervisor (SS) generally proceeds with emergency operation procedures (EOPs) and requests information from board operators (BOs) to obtain information relevant to the current plant states [4]. The SS also controls the plants