Development of district health system model policy implementation for improving health services

Minggu, Dominikus; Benu, Fred; Gana, Frans; Kase, Petrus

doi:10.21744/irjmis.v6n5.737

Cited by 2 publications

(1 citation statement)

References 6 publications

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“…The finding of H3 demonstrated that patient satisfaction has a positive effect on patient loyalty, with the highest results from the other hypotheses, point out that the influence of patient satisfaction must be a major concern for hospitals to increase the loyalty of patients. With regards to the final hypothesis, the finding demonstrated that patient satisfaction mediated the relationship between the quality of service and patient loyalty (Andaleeb, 2001;Aliman & Mohamad, 2016;Minggu et al, 2019).…”

Section: Conclusion and Recommendationmentioning

confidence: 98%

relationship among service quality, patient satisfaction and patient loyalty: case study in Jordan Mafraq hospital

Aladwan¹,

Salleh²,

Anuar³

et al. 2021

lingcure

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This study aimed to investigate the impact of perceived health care service quality on patient satisfaction and patient loyalty in mafraq governmental hospital. A survey was conducted to gather data with a complete of 400 patients. To obtain the results and to analyse the hypothesis, the study used PLS-SEM Statistical technique. The findings showed that service quality had a positive direct effect on patient loyalty and patient satisfaction. Meanwhile, patient satisfaction mediated the relationship between service quality and patient loyalty. The study recommends that public hospital managers and healthcare providers should initiate continuous quality improvement programs and monitor healthcare quality to gain patient satisfaction patient and loyalty in return. Future studies may include other factors such as perceived value, trust, availability of hospital resources that can affect patient satisfaction and loyalty.

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Section: Conclusion and Recommendationmentioning

confidence: 98%

relationship among service quality, patient satisfaction and patient loyalty: case study in Jordan Mafraq hospital

Aladwan¹,

Salleh²,

Anuar³

et al. 2021

lingcure

View full text Add to dashboard Cite

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A Psychological Study on the Novel a Clockwork Orange

Mathai

Nagalakshmi

2020

HSSR

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Purpose of the study: This paper is a study on the novel A Clockwork Orange by Anthony Burgess. It is an analysis of Alex’s psychological condition and a study on the Ludovico experiment in relation to other popular experiments in psychology. The paper brings to light the dark and evil side of adolescence. Methodology: This study uses a psychological approach in analyzing the character of the protagonist Alex. Various psychological theories are applied in this paper to interpret this novel. Main Findings: Examining Alex’s depiction in the novel, he is presumed as a sociopath with a narcissistic personality disorder. The Ludovico experiment which stole the limelight in this novel is a behavioral modification technique, powered by negative reinforcement. Despite being a fictional experiment and a product of Burgess’s imagination, the Ludovico experiment is stemmed out of Ivan Pavlov’s classical conditioning. This experiment also complements Watson and Rayner’s ‘Little Albert’ experiment. The termination of Alex’s free will by the Ludovico experiment is reversed by the flooding method of desensitization. Applications of this study: The novel, A Clockwork Orange is brimming with psychological theories, hence a fascinating book to the psychologists. The protagonist Alex, continues to remain as a case-study amongst the scholars of psychology. Novelty/Originality of this study: The final chapter in the novel has various interpretations. The reversal of Alex’s condition is caused by the flooding method of desensitization. While the cause of reversal holds varied comprehension, the flooding method seems like the fitting one.

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Development of district health system model policy implementation for improving health services

Cited by 2 publications

References 6 publications

relationship among service quality, patient satisfaction and patient loyalty: case study in Jordan Mafraq hospital

relationship among service quality, patient satisfaction and patient loyalty: case study in Jordan Mafraq hospital

A Psychological Study on the Novel a Clockwork Orange

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