Development of an R&D process model for enhancing the quality of R&D: comparison with CMMI, ISO and EIRMA

Abstract

Although various methods of total quality management concentrate on a process approach to management, product and/or service realisation and support, little attention has been paid to both R&D quality and R&D processes. Since companies have increased investment in R&D projects for many years to eliminate the risk of an ineffective R&D process and enhance the quality of R&D, it is indispensable to create a well-structured R&D process. Thus, this paper proposes a standard R&D process model that can be applied to various R&D projects. In addition to evaluating this model, the standard R&D process model is compared with traditional process models, namely Capability Maturity Model Integration, European Industrial Research Management Association, and ISO15288. Finally, an assessment method is suggested to evaluate an R&D process in a real situation. The results of this paper present 21 R&D processes and the best practices in each process, enabling a company to find and improve weak R&D processes.

Use of Value Chain Mapping to Determine R&D Domain Knowledge Retention Framework Extended Criteria

“…The PVC mapping on R&D processes was conducted based on the R&D processes as described by several kinds of literature that include the work of [23][24][25][26][27][28][29]. An interpretive analysis based on PVC is then used to map the operationalbased organization with the R&D organization value chain.…”

“…The mapping of PVC onto the R&D organizational process is mainly used in R&D standard processes [26]. The R&D standard processes are well-structured and similar to the PVC structure [26].…”

“…Standard R&D processes into two levels: the organizational level and the project level [26]. The organizational level contains organizational processes such as R&D Planning, Portfolio Management, Idea Management, Intellectual Property Management, Infrastructure Management, Human Resource Management, Organizational Performance Management, and Quality Management The structure of the standard R&D processes at the organizational level is shown in Fig.…”

“…Besides standard process mapping [26], some other R&D processes are also considered in the mapping includes [27,28,28] to support the works from Yoon, Lee, Lee & Yoon [26] and some have additional perspectives [28] Table IV shows the summary of R&D processes, used in this mapping. Based on some similar structures that exist in secondary activities on PVC and R&D standard processes [26], this study focused the analysis on the primary activities (PVC) and R&D standard processes at the project level. Each R&D process in Table III is grouped based on the PVC activities.…”