Development of an IS change reason–IS change type combinations matrix

Abstract

Firms change their information systems (IS) for various reasons, ranging from compliance with government regulations to the development of new capabilities. When making these changes a firm can choose between four different IS change types: IS introduction, IS extension, IS replacement, and IS merger. This paper proposes that change reasons and change types are interrelated, and that certain reason-type combinations are more likely than others to result in a successful IS change. To identify these combinations, an IS change reason-IS change type matrix is developed. While the matrix is created from prior IS research, we conducted a focus group study of IS professionals to further explore and refine the matrix. Findings from the focus group study reveal that some IS change reason-IS change type combinations are more appropriate than others to carry out the IS change project successfully. We also present three examples of IS change projects to illustrate the use and value of the matrix in practice.

You change, I change: an empirical investigation of users' supported incremental technological change in mobile social media

“…New functions are distinct and discernible features that users deliberately employ to accomplish a specific task or goal (Fleischmann et al , 2015a). Such changes are vividly apparent in mobile applications, where incremental technological change with more extended periods of continuous, cumulative, and small mutations of features (Krell et al , 2011; Lyytinen and Newman, 2008) has become an essential development practice (Gartner Inc., 2014; Rajlich and Gosavi, 2004). Mobile social media service providers frequently introduce incremental technological changes to their platforms as an adaptation to the rapid pace of change in the business market and to meet the dynamic demands of end-users.…”

“…Mobile social media service providers frequently introduce incremental technological changes to their platforms as an adaptation to the rapid pace of change in the business market and to meet the dynamic demands of end-users. Such features may appear as new features in the mobile social media service or as extensions of new interfaces and functions (Krell et al , 2011). These have a direct influence on users' interaction with the software and with other users and are thus typically visible to users (Franzmann, 2017).…”

Metacognitive skills in low-code app development: Work-integrated learning in information systems development

“…Scholars present low-code platforms as an innovative ISD approach to creating business applications (apps) faster and with less effort than in traditional development (Bock & Frank, 2021; Elshan et al, 2023 ). Using the low-code approach allows for addressing the need to adapt flexibly, and change IS in organizations (Krell et al, 2011). Thus, a low-code platform would provide students with real-world ISD experiences (Crumbly & Field, 2020) while facilitating technology-mediated learning (Bayerlein et al, 2021; Söllner et al, 2018; Strecker et al, 2018).…”