Development of a Technology and Digital Transformation Adoption Framework of the Postal Industry in Southern Africa: From Critical Literature Review to a Theoretical Framework

Mokgohloa, Kgabo; Kanakana-Katumba, Grace; Maladzhi, Rendani

doi:10.25046/aj0506143

Cited by 2 publications

(2 citation statements)

References 42 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Mokgohloa et al (2020) argues that in contrast to a dynamic environment characterized by "causality", which is the core idea of a systems thinking approach, traditional technology adoption models are characterized by "linearity", which is the antithesis. A linear approach to digital transformation and technology adoption is ineffective in the postal industry due to the several players and their frequently conflicting interests [15]. A systemic approach is therefore necessary.…”

Section: System Dynamics Approach In Technology Adoptionmentioning

confidence: 99%

Postal Digital Transformation Dynamics—A System Dynamics Approach

Mokgohloa,

Kanakana-Katumba,

Maladzhi

et al. 2023

Systems

Self Cite

View full text Add to dashboard Cite

The key motivation of the study was to explore and enlarge our understanding of the factors that inhibit and drive the performance of the postal sector in a dynamic setting in the context of Southern Africa. This study was prompted by the unsatisfactory performance of the postal sector in Southern Africa as measured by the Integrated Index on Postal Development (2IPD), an index used by the Universal Postal Union to measure the performance of posts across the globe on dimensions of reliability, resilience, reach, and relevance. Postal operators across the world are faced with inescapable business model disruptions steered by the digital era, and Southern Africa is not an exception. System dynamics was adopted as a modelling approach to simulate the interaction of the stocks (digital culture, operations capability, adoption, and financial performance). The system dynamics approach revealed that the postal sector can be described as a complex phenomenon due to intricate interdependent variables that interact in a dynamic setting. The complex nature of the postal sector is further amplified by multiple feedback systems of non-linear relations. The results of the study point to the complex interaction of these variables that inhibit and drive the digital transformation and competitiveness of the postal sector. It is by grasping these complexities that decision-makers and policymakers can exploit the insights revealed by this research to direct the postal sector toward a sustainable future.

show abstract

Section: System Dynamics Approach In Technology Adoptionmentioning

confidence: 99%

Postal Digital Transformation Dynamics—A System Dynamics Approach

Mokgohloa,

Kanakana-Katumba,

Maladzhi

et al. 2023

Systems

Self Cite

View full text Add to dashboard Cite

show abstract

“…There are three standard models for technology adoption at businesses (Alsheibani et al, 2018;Mokgohloa et al, 2020); the technology, organization, and environment context model (TOE), the diffusion of innovation model (DOI), and the benefits, organizational readiness, and external pressure model (BOE). While they share a similar base, these frameworks focus on distinct aspects of technology adoption issues.…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

Factors Affecting the Likelihood of Using Artificial Intelligence in Tourism Businesses: A Case of Egypt.

Ragab¹,

Ezzat²

2022

International Journal of Heritage, Tourism and Hospitality

View full text Add to dashboard Cite

Tourism is being shaped by new consumer demands known as "digital natives", who expect technology such as Artificial Intelligence (AI). However, AI in tourism is still in its infancy compared to other sectors such as banking, healthcare, etc. Thus, governments and businesses need to develop AI policies and strategies to keep tourism services competitive. The objective of this research is to understand the factors that determine the likelihood of using AI in tourism businesses in Egypt. A measurement model is developed by combining the technology, organization, and environment context model and the benefits, organizational readiness, and external pressure model. The findings reveal that perceived functional benefits, strategic benefits, technological competence, and perceived risks are significant predictors of the likelihood of using AI in tourism businesses. The paper concludes that the public and private tourism sectors should enhance awareness of AI technologies implementation for a more prosperous, productive, and competitive tourism sector in Egypt.

show abstract

Development of a Technology and Digital Transformation Adoption Framework of the Postal Industry in Southern Africa: From Critical Literature Review to a Theoretical Framework

Cited by 2 publications

References 42 publications

Postal Digital Transformation Dynamics—A System Dynamics Approach

Postal Digital Transformation Dynamics—A System Dynamics Approach

Factors Affecting the Likelihood of Using Artificial Intelligence in Tourism Businesses: A Case of Egypt.

Contact Info

Product

Resources

About