Development of a Real-Time Trust/Distrust Metric Using Interactive Hybrid Cognitive Task Analysis

Abstract

While there is increased interest in how trust spreads in Human Autonomy Teams (HATs), most trust measurements are subjective and do not examine real-time changes in trust. To develop a trust metric that consists of objective variables influenced by trust/distrust manipulations, we conducted an Interactive hybrid Cognitive Task Analysis (IhCTA) for a Remotely Piloted Aerial System (RPAS) HAT. The IhCTA adapted parts of the hybrid Cognitive Task Analysis (hCTA) framework. In this paper, we present the four steps of the IhCTA approach, including 1) generating a scenario task overview, 2) generating teammate-specific event flow diagrams, 3) identifying interactions and interdependencies impacted by trust/distrust manipulations, and 4) processing RPAS variables based on the IhCTA to create a metric. We demonstrate the application of the metric through a case study that examines how the influence of specific interactions on team state changes before and after the spread of distrust.