Development of a measure to assess quality management in certified firms

Previous studies reported mixed and ambiguous results of the relationship between TQM practices and performances. This study investigated impacts of TQM practices on various performance measures as well as the reasons and the barriers of the TQM practices of firms in Turkey. We used a cross-sectional survey methodology in this study, and the unit of the sample was at the plant level. The sample was selected from the member firms to Turkish Quality Association and the firms located in the Kocaeli-Gebze Organized Industrial Zone. We obtained 242 usable questionnaires, with a satisfactory response rate of 48.4 percent. We conducted exploratory factor analysis and multiple regression analysis. This study has shown that different TQM practices significantly affect different performance outcomes. Results revealed that primary obstacles that the firms in Turkey face were lack of employee involvement, awareness and commitment of the employees, inappropriate firm structure, and lack of the resources. It is recommended that firms should continue implement TQM with all variables to improve performance. Firms should improve employees' involvement/commitment/awareness to TQM, enhance firm structure, and provide resources to overcome the barriers that prevent effective implementation of TQM practices.

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“…Process Management. We design processes in our firm to be "mistake-proof " to minimize the changes of errors [24,37,42,61,62,65,67,68,70].…”

Section: A12 Knowledge Managementmentioning

confidence: 99%

The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey

Sadikoğlu

Olcay

2014

Advances in Decision Sciences

192

216

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“…Item 8 was deleted. After assessing reliability, detailed item analysis was carried out by adopting Nunnally's (1978) method for proper assignment of items to each factor, which is consistent with the literature (Conca, Llopis & Tari, 2004;Grandzol & Gershon, 1998;Wee & Quazi, 2005). Item 6 had an almost constant correlation index across the management commitment and empowerment construct, thus item 6 was eliminated from the item analysis.…”

Section: Reliability Assessment and Item Analysismentioning

confidence: 99%

Impact of Human Resource Factors on Perceived Environmental Performance: an Empirical Analysis of a Sample of ISO 14001 EMS Companies in Malaysia

Kaur¹

2011

JSD

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Increasing employee motivation for environmental endeavors continues to be poorly understood. The literature suggests that management commitment, employee empowerment, feedback and review, and rewards may be significant predictors of environmental performance and hence successful environmental management system (EMS) implementation. This paper aims to ascertain the relationships between the aforementioned human resource factors with perceived environmental performance using a sample of middle and lower level employees in five manufacturing companies. All five companies are currently certified to ISO 14001 EMS and moreover four are recipients of the Malaysian Prime Minister's Hibiscus Award (PMHA). A total of two hundred and twenty three survey responses were analyzed using the SPSS computer program version 16. The results of the regression analysis suggest that management commitment, feedback and review, and empowerment have a significant positive relationship to perceived environmental performance. However, the relationship between rewards and perceived environmental performance was statistically insignificant.

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“…Many researchers conducted research in this direction (Saraph, Benson, & Schroeder, 1989;Conca, Llopis, & Tarí, 2004; among others). After this compilation of studies, it is clear that the TQM principles considered are different among different researchers, and vary in number.…”

Section: Theoretical Framework and Hypothesesmentioning

confidence: 99%

Dependence relationship between the critical quality factors and social impact

et al. 2014

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This paper shows the results of the empirical study conducted in 186 tourist accommodation businesses in Spain certified under the "Q for Tourist Quality", own System Quality Management. It was raised with the purpose of analyzing the structure of the relationship between critical quality factors and results-social impact, how they operate and the level of their influence on obtaining these results within the company. Starting from a deep theoretical revision we propose a theoretical model together with the hypotheses to be tested, and we proceed to validation using the technique of Structural Equation Models. The results obtained show that companies wishing to improve their social impact should take into account that leadership is the most important factor to achieve it. Leadership indirectly affects the social impact through its influence on alliances and resources, quality policy/ planning, personnel management and learning. KEYWORDS | Quality management, "Q for Tourist Quality", social impact results, accommodation businesses, causal model. RESUMO Este artigo apresenta os resultados do estudo empírico realizado em 186 empresas de alojamento turístico na Espanha, certificadas de acordo com "Q de Qualidade Turística", Sistema de Gestão da Qualidade próprio. Foi criado com a finalidade de analisar a estrutura da relação entre os fatores críticos de impacto de qualidade e resultados -impacto social, como se operam e do nível da sua influência sobre a obtenção destes resultados dentro da empresa. A partir de uma revisão teórica integrante propomos um modelo teórico juntamente com as hipóteses a serem testadas, e procedemos à validação usando a técnica de modelos de equações estruturais. Os resultados obtidos mostram que as empresas que desejam melhorar seus resultados e impacto social deve levar em conta que a liderança é o fator mais importante para tal. A liderança afeta indiretamente o impacto social através de sua influência sobre alianças e recursos, política de qualidade e planejamento, gestão de pessoal e de aprendizagem. PALAVRAS-CHAVE | RAE-Revista de Administração de Empresas | FGV-EAESP

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Development of a measure to assess quality management in certified firms

Cited by 167 publications

References 40 publications

The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey

The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey

Impact of Human Resource Factors on Perceived Environmental Performance: an Empirical Analysis of a Sample of ISO 14001 EMS Companies in Malaysia

Dependence relationship between the critical quality factors and social impact

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