Development and Validation of the Satisfaction with Pharmacist Scale

Abstract

To assess patients' satisfaction with pharmacists, seven questions were developed with semistructured input from 5 pharmacy practice faculty members and 11 patients with cancer. The study identified 1617 English- and Spanish-speaking patients with cancer or human immunodeficiency virus infection or acquired immunodeficiency syndrome who participated in a multisite validation of the Functional Assessment of Cancer Therapy Scale. Of these, 1124 had seen a pharmacist in the past 7 days and therefore were eligible; 608 spoke English and 516 Spanish. The seven items on the Satisfaction with Pharmacist (SWiP) scale were rated on a five-point Likert scale (0 = not at all to 4 = very much). The reliability of the English and Spanish versions was evaluated by Cronbach's alpha coefficients. The unidimensionality and construct validity were analyzed with the Rasch rating scale model. The alpha coefficients for the English and Spanish versions were 0.90 and 0.92, respectively. Rasch analyses of item responses showed that none of the items in either language was a misfit, which supported their ability to measure a unidimensional construct. Item difficulty plots revealed that no item exhibited differential functioning, indicating that the items performed the same in both languages. The SWiP scale has reliable and valid psychometric properties in English and Spanish and can be used to document the value of the pharmacist-patient relationship. It is easy to administer and is ready for further use and evaluation to determine and document outcomes of pharmaceutical care.

Patient satisfaction of pharmaceutical care of primary care centers at Ministry of Health in Saudi Arabia

“…[2][3][4][5][6][7][8][9][10][11] The results from hospital pharmacies studies by Surur AS et al [19] Also, results from hospital pharmacies with special program international studies. [20][21][22][23][24][25] It was better than results range of community pharmacies with special program international studies. [13][14][15][16] The range results from hospital pharmacies international studies by Surur AS et al [19] and community and hospital pharmacies national and Gulf region studies.…”

“…[20][21][22][23][24][25] It was better than community and hospital pharmacies national and Gulf region studies. [26][27][28][29] Most of the previous parameter results in our study were good to very good scores, this raise percentages value of patient satisfaction of pharmacy services at primary care centers.…”

“…[20][21][22][23][24][25] It was near to results range of community pharmacies in other countries [2][3][4][5][6][7][8][9][10][11] and community pharmacies with special program international studies. [13][14][15][16] It was better than range results hospital pharmacies international studies by Surur AS et al, [19] and community and hospital pharmacies national and Gulf region studies.…”

“…[13][14][15][16] Other studies addressed patient satisfaction at hospital pharmacies, [17][18][19] and some literature emphasized on specialized clinical pharmacy program at the hospital. [20][21][22][23][24][25] In Saudi Arabia and the United Arab Emirates, few studies had been conducted at community pharmacies or hospital pharmacies as showed in Table 1. [26][27][28][29] There is one study at Kuwait carried out to measure patient satisfaction with health care services and the pharmacy services among them.…”

Service quality in community pharmacy: An exploration of determinants

“…The potential new service most wanted by veteran pharmacy customers in the U.S. was the availability of a pharmacist to talk with patients by telephone. 9 Although a variety of instruments have been developed to measure customer satisfaction with pharmacies/pharmacists (see 10,[11][12][13] ), these instruments do not provide an understanding of customer expectations in relation to the actual services provided. 14 An analysis of the pharmacy staffs' perspective could shed light on this issue if we consider that the difference between consumer expectations of what constitutes good service quality and the pharmacy staffs' understanding of these expectations or their preparedness and ability to meet them determines the pharmacy's actual service quality.…”