Development and Validation of Survey Instrument for Measurement of Hospital Functional Service Quality
Iram Fatima,
Muhammad Shafiq,
Ayesha Humayun
Abstract:Background: Emergency, diagnostics, and surgical services are critical areas of hospitals both in terms of technicalities and resource creation. The literature review reflects that there is a need to develop a survey instrument-based measurement model that can identify areas of functional service quality within hospital facilities based on patients’ perspectives as hospital quality improvement initiatives.
Objective: To design and validate an instrument that helps to evaluate the functional service quality of … Show more
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