Development and Validation of a Patient Satisfaction Survey for Comprehensive Medication Management

Moon, Jean; Kolar, Claire; Brummel, Amanda; Ekstrand, Molly J.; Holtan, Haley S.; Rehrauer, Dan

doi:10.18553/jmcp.2016.22.1.81

Cited by 32 publications

(27 citation statements)

References 14 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Having said that, looking at recent literature in this field, the response rate is similar to another satisfaction study in pharmacy that also relied on the postal service 36 (19.2% response rate), which is important considering that studies which rely on handing out and being handed back questionnaires within the pharmacy setting still do not result in sizeable response rates (45.85% 37 and 58% 38 ). The decision to ask patients to post their questionnaires directly back to the researchers was made to reduce the chances of introducing unwanted bias.…”

Section: Discussionmentioning

confidence: 56%

Development and utilization of the Medicines Use Review patient satisfaction questionnaire

Hindi¹,

Parkhurst²,

Rashidi³

et al. 2017

PPA

View full text Add to dashboard Cite

The Medicines Use Review is a community pharmacy service funded in the United Kingdom to improve patients’ adherence to medication and reduce medicines waste. The objective was to develop, pilot, and utilize a new Medicines Use Review patient satisfaction questionnaire. A questionnaire for patient self-completion was developed using a published framework of patient satisfaction with the Medicines Use Review service. The questions were validated using the content validity index and the questionnaire piloted through three pharmacies (February–April 2016). The revised questionnaire contained 12 questions with responses on a 5-point Likert scale, and a comments box. The questionnaire was distributed to patients following a Medicines Use Review consultation via community pharmacies (June–October 2016). Exploratory factor analysis and Cronbach’s α were performed to investigate the relationships between the items and to examine structural validity. The survey results were examined for patients’ reported satisfaction with Medicines Use Reviews, while the handwritten comments were thematically analyzed and mapped against the questionnaire items. An estimated 2,151 questionnaires were handed out, and a total of 505 responses were received indicating a 24% response rate. Exploratory factor analysis revealed two factors with a cumulative variance of 68.8%, and Cronbach’s α showed high internal consistency for each factor (α=0.90 and α=0.89, respectively). The survey results demonstrated that patients could show a high degree of overall satisfaction with the service, even if initially reluctant to take part in a Medicines Use Review. The results support the Medicines Use Review patient satisfaction questionnaire as a suitable tool for measuring patient satisfaction with the Medicines Use Review service. A wider study is needed to confirm the findings about this community pharmacy-based adherence service.

show abstract

Section: Discussionmentioning

confidence: 56%

Development and utilization of the Medicines Use Review patient satisfaction questionnaire

Hindi¹,

Parkhurst²,

Rashidi³

et al. 2017

PPA

View full text Add to dashboard Cite

show abstract

“…Interviews will last ≤30 minutes. Acceptability is also being captured at month 2 by assessing patient satisfaction using the Patient Satisfaction Survey for Comprehensive Medication Management (PSSCMM), 57 a reliable and content/factorial valid 10-item self-report instrument 57 that assesses patient satisfaction with the pharmacist-delivered portion of MI-MTM. Satisfaction is also being captured by the Patient Satisfaction Questionnaire-18 (PSQ-18), 58 a reliable and criterion valid 18-item self-report instrument 58,59 that assesses satisfaction with PN services.…”

Section: Methodsmentioning

confidence: 99%

A community pharmacy intervention for opioid medication misuse: A pilot randomized clinical trial

Cochran¹,

Field²,

Karp³

et al. 2018

Journal of the American Pharmacists Association

View full text Add to dashboard Cite

show abstract

“…Its mission is to advance a culture that values pharmacist contributions within team-based care models to ensure safe and effective use of medications. The Alliance has collaborated on various initiatives, including creating a patient satisfaction survey, 6 sharing program operational and clinical metrics, and weighing in on state and federal policy issues related to medication management services. "Communities of practice," such as HAIMM, are an established strategy to support success of individuals and organizations focused on a common cause.…”

Section: O N T E M P O R a R Y R E F L E C T I O Nmentioning

confidence: 99%

Twenty Years of Experience and Counting: Strategies for Growing Medication Therapy Management Services

Brummel

Sorensen

2020

JMCP

View full text Add to dashboard Cite

Contemporary ReflectionFairview, includes 12 hospitals and 56 primary care clinics with over 100 specialties in collaboration with the University of Minnesota Physicians. The medication therapy management (MTM) program has grown to include 45 (30.2 FTEs) pharmacists in 54 clinic locations, 4 residents, 3 coordinators, and a leadership team that consists of the vice president of clinical services, an operations lead, MTM supervisors, and a business office manager (3.4 FTEs). Pharmacists now serve 13 specialty practices, while the rest are based in primary care clinics. In 2019, the MTM team saw 12,798 unique patients with nearly 27,000 visits. While growth has been significant, the core components of the program have remained largely unchanged. The MTM program continues its commitment to the patient care process of comprehensive medication management. 2 This investment in management structures

show abstract

Development and Validation of a Patient Satisfaction Survey for Comprehensive Medication Management

Abstract: The instrument that was developed provided 1 factor of CMM services. This brief patient satisfaction tool appears to be reliable and valid and may serve other CMM providers to assess 1 measure of quality assurance upon further evaluation.

Cited by 32 publications

References 14 publications

Development and utilization of the Medicines Use Review patient satisfaction questionnaire

Development and utilization of the Medicines Use Review patient satisfaction questionnaire

A community pharmacy intervention for opioid medication misuse: A pilot randomized clinical trial

Twenty Years of Experience and Counting: Strategies for Growing Medication Therapy Management Services

Contact Info

Product

Resources

About