2014
DOI: 10.1080/10447318.2014.930312
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Development and Psychometric Evaluation of the Emotional Metric Outcomes (EMO) Questionnaire

Abstract: This article describes the development and psychometric evaluation of the Emotional Metric Outcomes (EMO) questionnaire-a new questionnaire designed to assess the emotional outcomes of interaction, especially the interaction of customers with service-provider personnel or software. The EMO is a concise multifactor standardized questionnaire that provides an assessment of transaction-driven personal and relationship emotional outcomes, both positive and negative. The primary purpose of the EMO is to move beyond… Show more

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Cited by 19 publications
(8 citation statements)
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References 26 publications
(28 reference statements)
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“…There are limits in attributing a good or bad score to the product alone; many other aspects may play a role. Similarly, Lewis and Mayes's (2014) Emotional Metric Outcomes questionnaire explicitly attempts to measure "the emotional outcome of interactions" (p. 685) but not attributes of products. Both are rather experiential measures, concerned with the meaning and positivity a certain product or service is able to create in a given situation or across situations through use.…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…There are limits in attributing a good or bad score to the product alone; many other aspects may play a role. Similarly, Lewis and Mayes's (2014) Emotional Metric Outcomes questionnaire explicitly attempts to measure "the emotional outcome of interactions" (p. 685) but not attributes of products. Both are rather experiential measures, concerned with the meaning and positivity a certain product or service is able to create in a given situation or across situations through use.…”
Section: Discussionmentioning
confidence: 99%
“…We measured experienced affect with the Positive Affect Negative Affect Schedule (PANAS; Watson, Clark, & Tellegen, 1988; see Lewis & Mayes, 2014, for an overview of emotion-measures in HCI and alternative instruments). The PANAS consists of 20 verbal descriptors of different facets of affective experience, namely, afraid, scared, nervous, jittery, irritable, hostile, guilty, ashamed, upset, and distressed for negative affect and active, alert, attentive, determined, enthusiastic, excited, inspired, proud, strong, and interested for positive affect.…”
Section: Relatednessmentioning
confidence: 99%
“…Technology optimism proposes that technology brings increased control, flexibility and efficiency (Borrero et al, 2014). Students nowadays are considered digital natives, and most of them they have positive opinions towards technology usage (Lewis and Mayes, 2014;Musah et al, 2015). For instance, the application of weblog learning is common, and it also improves learning performance.…”
Section: H3mentioning
confidence: 99%
“…SUS will be applied at month 4 to assess usability of the Companion and the game and at month 6 for the whole system. The Emotional Metric Outcome (EMO) questionnaire is a 16 item questionnaire to assess the emotional outcomes of interaction, both positive and negative [43]. The EMO will be undertaken at month 4 and 6.…”
Section: Methodsmentioning
confidence: 99%