Development and implementation of web based infrastructure for problem management at UNPRI

Abstract

Abstract. Informat ion technology drastically affects human way of thinking. It has entered every part of human life and also became one of the most significant contributors to make human life mo re manageable. Reporting a problem of facilit ies and infrastructure in Universitas Prima Indonesia was done manually where the co mplainant have to meet the responsible person directly and describe how the problem looks like. Then, the responsible person only solve the problem but have no good documentation on it like Five Ws and How. Moreover, the other issue is to avoid a person who is mischievous for giving false reports. In this paper, we applied a set of procedures called Universitas Prima Indonesia Problem Management System (UNPRI-PM S) which also integrated with academic informat ion system. Implemetation of UNPRI-PMS affects all of the problems about facilit ies and infrastructure at Universitas Prima Indonesia can be solved more efficient, structured, and accurate.

Electronic student feedback management system based on web development

“…Another form of web-based is related to Universit as Prima Indonesia that has developed and implemented a web-based infrastructure for problem management. In [9], the scenario is done by reporting that the facilities complainant has to meet the responsible person and describe how the problem. After that, the responsible person figures out the problem and submits the solution to the right person.…”