“…If low health literacy is suspected, nurses should implement evidence‐based strategies such as (i) teach‐back (The Joint Commission, ); (ii) ask‐tell‐ask (Martino, ); or (iii) teach to a goal (Baker et al., ), to enhance patients' and families' understanding. Second, facilitators are crucial in translating PFCC into clinical practice (Beer et al., ; Ploeg et al., ; Thompson, Estabrooks, & Degner, ; Waugh, Marland, Henderson, Robertson, & Wilson, ). Therefore, opportunities should be created that involve motivated nurses in hospital orientation and education programmes to act as “PFCC champions” and role model ways that foster healthcare staff to enact behaviours that foster patient–family collaborations.…”