Development and Evaluation of an Inventory for Rating Counseling

Abstract

Client ratings of counselors seldom have been investigated as a source of criteria for evaluating the effectiveness of counseling. This research was designed to produce a brief but reliable and valid scale for client use. A 68‐item Counseling Evaluation Inventory was developed and studied for item social favorability and was factor analyzed. Three factor scales were identified, refined by item analysis and, for each of 21 critical items retained, scoring weights for all responses were determined. All three factor scales and the Inventory total score demonstrated significant test‐retest stability, and discriminative and/or congruent validity for a selected provisional criterion.

Research on embedded counselling: An emerging topic of potential importance for the future of counselling psychology

“…The response format used for most items invited participants to "indicate how confident you are in your ability to use each of the following helping skills effectively, over the next week in your work with clients" using a 10-point scale from 0 (no confidence) to 9 (complete confidence). Similar scales have been developed by Kuntze, van der Molen, and Born (2007), Hill and Kellems (2002), Linden, Stone, and Shertzer (1965) and several other researchers. It is also possible to evaluate the perceived effectiveness of training user ultra-brief questionnaires.…”

The Use of the Computer in Counseling College Students

“…The Counselor Evaluation Inventory (CEI). The CEI (Linden, Stone, & Shertzer, 1965) measures clients' satisfaction with counseling and yields three factor scores: counseling climate, client satisfaction, and counselor comfort. Only the 14 items related to counseling climate and client satisfaction were used.…”

Counselor Characteristics and Effectiveness in Serving Economically Disadvantaged and Advantaged Males

“…The CEI is the result of an effort by Linden, Stone, and Shertzer ( 1965) to modify and refine the Interview Rating Scale, devised by Anderson and Anderson (1962), for client use. The response format to the 21-item CEI is a 5-point Likert scale on which clients rated their percep-tions of the counseling relationship.…”

“…Two reliability studies of the CEI were undertaken by Linden, Stone, and Shertzer (1965) employing separate samples. Test-retest data was obtained from samples of 103 and 163 secondary students.…”