2020
DOI: 10.2196/15472
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Development and Evaluation of a Smart Contract–Enabled Blockchain System for Home Care Service Innovation: Mixed Methods Study

Abstract: Background In the home care industry, the assignment and tracking of care services are controlled by care centers that are centralized in nature and prone to inefficient information transmission. A lack of trust among the involved parties, information opaqueness, and large manual manipulation result in lower process efficiency. Objective This study aimed to explore and demonstrate the application of blockchain and smart contract technologies to innovate… Show more

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Cited by 13 publications
(10 citation statements)
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References 16 publications
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“…Data privacy [16], [17],[18], [19], [20], [21], [22], [23] Data integrity [24], [25],[26], [27], [28], [29], [30], [31], [32], [33], [34], [35], [36], [37], [38], [39], [40], [41], [42], [43], [44], [45],…”
Section: Primary Challenges Articlesmentioning
confidence: 99%
See 1 more Smart Citation
“…Data privacy [16], [17],[18], [19], [20], [21], [22], [23] Data integrity [24], [25],[26], [27], [28], [29], [30], [31], [32], [33], [34], [35], [36], [37], [38], [39], [40], [41], [42], [43], [44], [45],…”
Section: Primary Challenges Articlesmentioning
confidence: 99%
“…[39], [40], [75], [41] Data security [24], [27],[66], [29], [73], [74], [57] Patient [39], [40], [45], [47], [49], [50], [51], [53],…”
Section: Primary Challenges Articlesmentioning
confidence: 99%
“…Although our literature review excluded most articles that addressed technical aspects or blockchain architectures, some were considered since they contributed to service research. The selected articles proposed BC architectures and frameworks in various service domains, for instance home care services (Chang et al 2020), cross-border e-government services (Geneiatakis et al 2020), background technology for robotic services (Fukuwa 2020), knowledge and service sharing in manufacturing ecosystems (Li et al 2018), and for individualized pricing in on-demand service platform operations (Choi et al 2020).…”
Section: Bc Architecture In Servicesmentioning
confidence: 99%
“…After developing the architectures, a few were tested under realistic conditions (e.g., Chang et al 2020;Geneiatakis et al 2020;Li et al 2018), showing that blockchain-supported architectures are more traceable (Chang et al 2020), efficient (Chang et al 2020;Li et al 2018), effective, less expensive, more flexible, and of generally better quality than traditional systems and approaches (Li et al 2018). Further, Chang et al (2020) conducted a quantitative study with home care service users which indicated that participants benefit from increased efficiency, better transparency, and a higher level of process automation (Chang et al 2020).…”
Section: Bc Architecture In Servicesmentioning
confidence: 99%
“…The paper seeks to initiate a discussion by educating policymakers and practitioners on the potential benefits of the technology. This discussion is important for opening up this field of research to keep up with state-of-the-art research in other disciplines, such as healthcare [39,40] or supply chain [38,41]. For this discussion, the paper provides the following contributions: It uses a decision framework to qualitatively evaluate whether a blockchain application is technologically feasible for each case.…”
Section: Introductionmentioning
confidence: 99%