2021
DOI: 10.3991/ijac.v14i1.19873
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Developing Technical Expertise to Support Synchronous Online Classes: The Columbia University School of Social Work Institute on Technical Skills for Online Event Production

Abstract: Skilled technical support is essential to enable webinars, synchronous online classes, and other live online events to run smoothly.  Having a tech support professional dedicated to preventing and troubleshooting technology issues allows presenters to focus on the substance of online events. This article shares an example of an interactive online training program that develops the technical skills and expertise needed to support live online events hosted on web conferencing platforms.  The program, called the … Show more

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Cited by 4 publications
(3 citation statements)
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“…In this case, these two learning methods accounted for the main objective and a good feature of learning for heuristic strategies. With this case, it can create wisdom and new skills during this time, and the research results conform to the goals of heuristic strategies, including 1) Stimulation to have an efficient thinking procedure, and 2) having systemic thinking in order to be capable of creating knowledge for students in the long term [50][51], including aiding those who have troubleshooting decisions in design product for solving problems with effectiveness and planning [52][53][54].…”
Section: Discussionmentioning
confidence: 58%
“…In this case, these two learning methods accounted for the main objective and a good feature of learning for heuristic strategies. With this case, it can create wisdom and new skills during this time, and the research results conform to the goals of heuristic strategies, including 1) Stimulation to have an efficient thinking procedure, and 2) having systemic thinking in order to be capable of creating knowledge for students in the long term [50][51], including aiding those who have troubleshooting decisions in design product for solving problems with effectiveness and planning [52][53][54].…”
Section: Discussionmentioning
confidence: 58%
“…This series is an important part of the Online Campus's overall faculty and staff development [8]. The faculty development options include foundational training, which consists of a 5-week, 25-hour Institute on Pedagogy and Technology for Online Courses that is required for instructors and teaching associates [9], [10], and a 3-week, 15-hour Institute on Technical Skills for Online Event Production that is required for live support specialists (LSS) who support the technology for the synchronous online class sessions for each course [11]. Many instructors, teaching associates, and LSS take both institutes, and each of these institutes is open to all alumni, faculty, and staff at CSSW, regardless of whether they teach with the Online Campus.…”
Section: Contextmentioning
confidence: 99%
“…With the widespread use of the Internet all over the world, information and communication technologies have developed and this development has brought along easy accessibility [1,31]. The Internet has become an important need for society, as it makes daily tasks, such as access to information, information sharing, communication and shopping, easy and fast [2].…”
Section: Introductionmentioning
confidence: 99%