Developing Service Excellence Skills through the Guest Teacher Training Program at Vocational High School
Shinta Laura Dewani,
Arfiani Nur Khotimah
Abstract:One crucial competence for vocational school (SMK) students to enter the business, industry, and job sectors (DUDIKA) as a skill-based school is service excellence. The purpose of this activity and training is to enhance students' skills in implementing the concept of service excellence as a form of best service for customers. The activity was attended by 107 students and 8 teachers. The method used is qualitative, not only serving as knowledge dissemination to the community through education but also integrat… Show more
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