Developing Plans for QFD-Based Quality Enhancement

Aydarov, D. V.; Klochkov, Yury; Ushanova, Natalia; Frolova, E. A.; Ostapenko, Maria

doi:10.1007/978-981-10-7323-6_20

Cited by 2 publications

(1 citation statement)

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“…Customer needs are zero-defect and inconsistent during the product or service utilization. Quality function deployment (QFD) is a total quality management tool in which "the voice of the customer" is deployed throughout the functional areas for the development of the product, process or service (Aydarov et al, 2019). It was developed in Japan by Yoji Akao in 1966 while working in Mitsubishi's shipyard.…”

Section: Introductionmentioning

confidence: 99%

Framework for zero-defect manufacturing in Indian industries – Voice of the customer

Yadav

Mathiyazhagan²,

Saikouk

et al. 2022

BIJ

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PurposeThe present paper proposes a framework for zero-defect manufacturing in Indian industries. Due to the current competitive market, there is a strong need to achieve zero defects from the customer's perspective. A survey questionnaire is analyzed based on the responses and a structured framework is drafted to implement zero defect manufacturing in the Indian industry.Design/methodology/approachTo analyze zero-defect in Indian industries, a literature review and a survey questionnaire constituted a framework. This framework is independent of the type of process and product.FindingsThe findings of this study are based on a total of 925 responses received through survey questionnaires by different mediums. The framework has been tested in different manufacturing organizations to achieve zero-defect through the continuous improvement approach.Practical implicationsThe study results aim to achieve zero-defect, help to improve customer satisfaction, reduce waste and rework in the manufacturing process. This framework is also used as a problem-solving approach to implement Six Sigma in the Indian industries.Originality/valueZero defect manufacturing is growing in India and globally. This framework helps to implement zero defect manufacturing in Indian industries. It is an essential tool to capture the voice of the customer.

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Section: Introductionmentioning

confidence: 99%