Abstract:This study seeks to examine the perception of academic librarians on the acquisition of ICT skills and customer service competencies in order to meet the diverse and increasingly complex information needs of library users in the digital environment. The study adopts the qualitative approach to research by using content analysis of job advertisements and semi-structured interviews with purposively selected academic librarians. Fifty (50) job advertisements published in newspapers and online portals from 2010-20… Show more
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