Developing Entry-Level Communication Skills: A Comparison of Student and Employer Perceptions

Kleckner, Mary Jae; Butz, Nikolaus T.

doi:10.1177/23294906221078300

Cited by 10 publications

(11 citation statements)

References 46 publications

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“…Identifying the Need There is extensive literature, both in the scholarly and popular press, stressing that employers desire graduates with strong communication abilities and other soft skills (Owen, 2010;Stowe et al, 2012;Wilke, 2019;Orrell, 2021;Kleckner & Butz, 2022;Mainga et al, 2022). These work-readiness skills directly impact potential candidates' employability (David, David, & David, 2021;Zuma, 2021), which then shapes employer perceptions of the universities from which these students graduated (Wilton, 2014).…”

Section: Literature Reviewmentioning

confidence: 99%

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Speaking to a General Audience: Activities for an Economics Capstone Course

Marks,

Barnwell,

Crute

2024

jeconteach

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‡ State Council of Higher Education in VirginiaStudents in the economics capstone course usually complete regression-based projects and learn to write for and speak to their peers. However, students must be able to speak to a general audience, for example, in interviews or the workplace. This paper details a pilot activity implemented in a small class setting. The goal was to help students understand the importance of and improve effectiveness when speaking to a general audience about technical topics. Our takeaway, while not formally tested as an experiment, is that students struggled with this task and need training and practice starting earlier in the curriculum.

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Section: Literature Reviewmentioning

confidence: 99%

“…The ability to communicate effectively is a skill demanded in the workplace and valued by employers (Owen, 2010;Stowe et al, 2012;Orrell, 2021;Kleckner & Butz, 2022;Mainga et al, 2022). In economics, students focus on both written and oral communication, but it is usually with the professor as the intended audience.…”

Section: Introductionmentioning

confidence: 99%

Speaking to a General Audience: Activities for an Economics Capstone Course

Marks,

Barnwell,

Crute

2024

jeconteach

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“…These business graduates and newly hired know how the transaction moves through the accounting process so that they can evaluate the reasonableness of accounting information. Kleckner and Butz (2022) stresses the communication skills of accounting and business graduates that are widely regarded as essential for entry-level accounting and business professionals. With the rapid advancement in technology, employers tend to seek business graduates who know how to use technology in making financial statements and interpreting accounting information and how this accountant behaves (Hutchins & Roberts, 2018;Mohd et al, 2009).…”

Section: Team-working Skillsmentioning

confidence: 99%

Describing the employer’s satisfaction on college of business education graduates employed in banking institutions

Benitez,

Balmadres,

Panoril

et al. 2024

AMBR

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This study evaluates the employer’s satisfaction with the banking institutions in Pagadian City. Employers’ satisfaction will be based on how the graduates show their performance towards their jobs or tasks. Employers evaluate the skills of the graduates that need to be improved in their daily tasks. This study uses the quantitative-descriptive study approach to analyze information about describing the employer’s satisfaction with the graduates. The study’s primary purpose is to find out how satisfied employers are with the performances of the graduates as well as what is needed to improve. It focuses on the employers of the banking institutions as research participants. The findings of the study are as follows: (1) foundation skills, (2) enterprise skills, (3) technical skills and knowledge, (4) adaptive skills, (5) team-working skills, and (6) employability skills where these are used in getting the satisfaction of the employers to the graduates where it garnered an overall weighted mean of 3.34 and a standard deviation of 0.01 with an interpretation of ‘very high’. The results showed that the employers of the banking institution where the graduates are employed are very satisfied with the performance that the graduates showed to them. In addition, the employers highlighted some skills that need to be developed and improved more to become efficient and effective employees. The results of this study can be used as a basis for the development of the graduates to enhance their performance in the future.

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“…Regardless of the causes of higher apprehension in interpersonal communication, the need to address interpersonal communication is crucial since employers value interpersonal communication skills more than other communications skills (such as presentations) (Choudaha et al, 2021; Coffelt et al, 2022). Although interpersonal communication skills are more essential to professional success for early-career professionals, most business communication curricula appear to prioritize presentations and public speaking over interpersonal communication skills (Coffelt et al, 2022; Kleckner & Butz, 2022; Moshiri & Cardon, 2020).…”

Section: Implications For Business Communication Curricula and Future...mentioning

confidence: 99%

“…To some extent, this indicates the percentage of participants who reported apprehension for the item. communication skills (Coffelt et al, 2022;Kleckner & Butz, 2022;Moshiri & Cardon, 2020).…”

Section: Interpersonal Communication Apprehensionmentioning

confidence: 99%

Communication Apprehension in the Workplace: Focusing on Inclusion

Cardon

Okoro

Priest

et al. 2022

Business and Professional Communication Quarterly

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Communication apprehension can lead to professional challenges for individuals, teams, and organizations. This is the first study of communication apprehension that involved a randomized national survey of working adults in the United States and captured broad representation in terms of age, gender, race/ethnicity, managerial status, and other factors. The study showed that communication apprehension is common, including in group discussions, meetings, interpersonal situations, and public speaking. It is significantly more common among early-career professionals, women, introverted professionals, and professionals with anxiety. Interpersonal situations appear to be the situations in which contemporary professionals are most likely to experience high communication apprehension. This study suggests more attention is needed to address communication apprehension in interpersonal and group situations. It also frames communication apprehension as a matter of inclusion and team performance.

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Developing Entry-Level Communication Skills: A Comparison of Student and Employer Perceptions

Cited by 10 publications

References 46 publications

Speaking to a General Audience: Activities for an Economics Capstone Course

Speaking to a General Audience: Activities for an Economics Capstone Course

Describing the employer’s satisfaction on college of business education graduates employed in banking institutions

Communication Apprehension in the Workplace: Focusing on Inclusion

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