Developing Enterprise-wide Business Process Management Capability: A Teaching Case from the Financial Sector

Abstract

Continuously managing business processes is globally a high organisational priority. The necessity for organisation-wide process management approaches (as opposed to ad hoc initiatives) is widely recognised. Yet, the required skills and capabilities for such enterprise-wide BPM is a well-known gap, with little resources to date to address this. This teaching case is based on the Bank of Queensland (BOQ-one of the oldest financial institutions in Australia). The narrative provides an overview of a range of Enterprise level business process management (hereafter referred to as 'E-BPM') activities that have taken place to date at BOQ to build its E-BPM capability. The teaching case presents how the development of E-BPM capability is a continuous journey which requires applied management and strong governance, and articulates some of the issues encountered when embedding BPM within an organisational structure. Based on the case, a series of student activities pertaining to E-BPM practices covering key aspects of BPM governance, strategic alignment, culture, people, IT, methods, etc., is provided (with model answers). This case is complemented by a rich set of teaching notes, making it a valuable resource that can be easily and directly applied for E-BPM training. Keywords Business process management Á Centre of excellence Á Case-based teaching Á Teaching case Á Enterprise BPM Á BPM roadmap Á BPM capabilities & Wasana Bandara

A Delay-Tolerant Data Congestion Avoidance Algorithm for Enterprise Cloud System Based on Modular Computing

“…[16] According to the above modularized RBFR strategy, it is mainly used to borrow the idle reserved resources in the enterprise cloud system when the local resources of the nodes in the enterprise cloud system are exhausted, while other nodes have a large number of idle reserved resources. [17] This allocation method of enterprise cloud resources achieves two goals: one is to ensure the priority of the priority business, [18] the other is to improve the utilization rate of resources and the access rate of new services in the system, so as to improve the user's QoS. [19] The specific flow chart is shown in Fig.…”