Developing business analytic capabilities for combating e-commerce identity fraud: A study of Trustev’s digital verification solution

Tan, Felix Ter Chian; Guo, Zixiu; Cahalane, Michael; Cheng, Daniel

doi:10.1016/j.im.2016.07.002

Cited by 30 publications

(40 citation statements)

References 43 publications

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“…Although it is a good practice in fraud detection these studies are focused on banking and technological contexts and have not been tested in e-tail. Cheng, et al (2015) and Tan, et al (2016) have also investigated the role of device recognition system in locating the customers' position to get help in identity fraud detection. Although, these studies present a good deal of practices but focus on the fraud detection only.…”

Section: Insert Table V Herementioning

confidence: 99%

“…Furthermore, the studies by Cross and Blackshaw (2014) and Lewis et al (2014) have signified the importance of information sharing in mitigation. Dyer (2013) argues that business process has a significant impact on fraud risk mitigation and suggests that changes in mitigation process should be aligned with policy, procedures and IT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Tan et al (2016) suggest two critical practices, calling the customer for verification through asking identity related questions and checking the customer IP address to verify their location through a phone call. Another development in the verification of customer identities is documentary evidence.…”

Section: Insert Table VI Herementioning

confidence: 99%

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Investigating identity fraud management practices in e-tail sector: a systematic review

Soomro

Ahmed

Shah

2019

JEIM

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Purpose: Identity fraud is a growing issue for online retail organisations. The literature on this issue is scattered, and none of the studies presents a holistic view of identity fraud management practices in online retail context. Therefore, this study aims at investigating the identity fraud management practices and presents a comprehensive set of practices for e-tail sector.Methodology: A systematic literature review approach was adopted, and the articles were selected through pre-set inclusion criteria. We synthesised existing literature to investigate identity fraud management in e-tail sector. Findings:The research finds that literature on practices for identity fraud management is scattered. Findings also reveal that firms assume identity fraud issues as a technological challenge, which is one of the major reasons for a gap in effective management of identity frauds. This research suggests e-tailers to deal this issue as a management challenge and counter strategies should be developed in technological, human and organisational aspects. Research limitations:This study is limited to the published sources of data. Studies, based on empirical data, will be helpful to support the argument of this study, additionally future studies are recommended to include a wide number of databases.Originality: This research makes unique contributions by synthesising existing literature at each stage of fraud management and encompasses social, organisational and technological aspects. It will also help academicians understanding a holistic view of available research and opens new lines for future research.Practical implications: This research will help e-tail organisations to understand the whole of identity fraud management and help them develop and implement a comprehensive set of practices at each stage, for effective management identity frauds.

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Section: Insert Table V Herementioning

confidence: 99%

Section: Insert Table VI Herementioning

confidence: 99%

Investigating identity fraud management practices in e-tail sector: a systematic review

Soomro

Ahmed

Shah

2019

JEIM

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“…It has been widely used in organisational and Information Systems (IS) research. In IS research, the RGT technique has been used to elicit the qualities of excellent system analysts (Hunter, 1997), explore the cognitive thinking processes of business and IS executives (Tan & Gallupe, 2006), examine the skills of successful IT project managers (Napier, Keil, & Tan, 2009), understand website usability (Tung, Xu, & Tan, 2009), and the most recent study of exploring analytical capabilities for combating e-commerce fraud identify (Tan, Guo, Cahalane, & Cheng, 2016). Within the study of technology in learning, RGT has been used to identify students' motivations for using information and communication technologies in learning (Guo et al, 2011;Guo, Tan, & Cheung, 2010).…”

Section: Data Collection Method-rgtmentioning

confidence: 99%

Typology and Hierarchy of Students’ Motivations to Use Technology in Learning

Stevens

Guo

2018

AJIS

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Considerable discussion has taken place in practice and academe regarding the need for changes to the educational system to better suit current student's approaches and preferences for technology use in learning. Much of this discussion involves assumptions about the current students (referred to by some as 'digital natives') preference for independent learning and that students are motivated in similar ways to use technology to achieve and support their preferred learning style. This study sought to better understand student's motivations for technology use in learning and whether assumptions about the homogeneity of motivations are warranted. We sought to identify students' motivation typology and any groupings within these typologies, and understand the inter-relationship between motivations. Using data collected from 16 Information Systems (IS) students via the Repertory Grid Interview technique (RGT), a cluster analysis segmented respondents into two distinct groups: 'Independent Learners' and 'Traditional Learners'. A hierarchical framework of technology use motivations was developed for each group using Interpretive Structural Modelling (ISM) and Cross-impact Matrix Multiplication Applied to Classification (MICMAC) was used to categorise each group's motivation factors. Results show that the two groups were driven to achieve the same learning goals by different paths and hence questioning the assumption of homogeneity in technology use motivations among the current student cohort.

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“…However, two-factor authentication is not always a secure method as cyber-criminals can violate this [22]. To make the authentication system more effective, biometric authentication systems may be used, for example, voice recognition, facial recognition and fingerprint scanning [23]. Therefore, Company A may consider biometric authentication systems to prevent unauthorised access.…”

Section: (A) Access Control and Authenticationmentioning

confidence: 99%

Cybersecurity Readiness of E-tail Organisations: A Technical Perspective

Shah

Muhammad²,

Ameen³

2020

Lecture Notes in Computer Science

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Cybersecurity readiness is a challenging issue for online retail businesses which are losing billions of dollars due to cyber-crimes and a lack of readiness to manage these. Therefore, research into cybersecurity readiness in the online retail industry is needed. Technical tools are the foremost measures of defence against these attacks. This study investigates cybersecurity readiness from the technical perspective in some UK online retailers. This research adopted a qualitative case study approach with semi-structured interviews for collecting data. A total of 15 interviews were conducted with an online retail company's staff and management who had responsibility for managing cybersecurity. A thematic analysis method was used to analyse the qualitative data. The research findings show that the company is facing internal and external threats to their information systems and their technical defences are not very effective at present. The company should consider investing more resources in the technical controls to prevent these attacks.

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Developing business analytic capabilities for combating e-commerce identity fraud: A study of Trustev’s digital verification solution

Cited by 30 publications

References 43 publications

Investigating identity fraud management practices in e-tail sector: a systematic review

Investigating identity fraud management practices in e-tail sector: a systematic review

Typology and Hierarchy of Students’ Motivations to Use Technology in Learning

Cybersecurity Readiness of E-tail Organisations: A Technical Perspective

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