Developing and Maintaining Public Trust During and Post-COVID-19: Can We Apply a Model Developed for Responding to Food Scares?

Henderson, Julie; Ward, Paul; Tonkin, Emma; Meyer, Samantha B.; Pillen, Heath; McCullum, Dean; Toson, Barbara; Webb, Trevor; Coveney, John; Wilson, Annabelle

doi:10.3389/fpubh.2020.00369

Cited by 76 publications

(106 citation statements)

References 57 publications

(105 reference statements)

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“…Two hundred six papers were excluded based on title and abstract screening, and 27 were excluded after reading the full paper. A total of 20 papers matched the inclusion criteria (36,(38)(39)(40)(41)(42)(43)(44)(45)(46)(47)(48)(49)(50)(51)(52)(53)(54)(55)(56).…”

Section: Resultsmentioning

confidence: 99%

“…Out of the 20 papers included in this overview, 12 papers focused on issues relating to autonomy [i.e., cultural values, voluntary adoption of preventative measures, societal tightness vs. looseness; (36,(38)(39)(40)(41)(42)(43)(44)(45)(46)(47)(48)]; five papers related to issues of competence [i.e., adjusting messages to context, public involvement; (46,(49)(50)(51)(52)] and nine addressed relatedness (sense of community, trust) (36,38,42,46,51,(53)(54)(55)(56). Some of the papers addressed more than one issue.…”

Section: Resultsmentioning

confidence: 99%

“…The 12 papers (36,(38)(39)(40)(41)(42)(43)(44)(45)(46)(47)(48) relating to autonomy that were identified in the systematic search, show an agreement that rapid, clear and decisive response, effective management, and public adherence to social norms were critical to slow the trajectory of the virus in the early stages.…”

Section: Guideline 1: Create An Autonomy-supportive Health Care Climatementioning

confidence: 99%

“…Five papers relating to transparency and trust were identified in our systematic search (42,46,(54)(55)(56). Findings show that trust is a critical factor influencing the public's adherence to preventative measures during COVID-19.…”

Section: Guideline 5: Be Transparent and Acknowledge Uncertaintymentioning

confidence: 99%

“…In the US, individuals interpreted the COVID-19 threat in partisan-patterned ways, with Republicans following party leaders in dismissing the threat and taking less actions than did Democrats (54). In a recent survey in the US, only 23% of respondents expressed high levels of trust in COVID-19 information given by the President, where in Australia, the government's response was rated highly (42). This could explain the higher adherence of preventative measures in Australia vs. the US, and the more effective management of the pandemic.…”

Section: Guideline 5: Be Transparent and Acknowledge Uncertaintymentioning

confidence: 99%

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Public Health and Risk Communication During COVID-19—Enhancing Psychological Needs to Promote Sustainable Behavior Change

Porat

Nyrup

Calvo

et al. 2020

Front. Public Health

130

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Background: The current COVID-19 pandemic requires sustainable behavior change to mitigate the impact of the virus. A phenomenon which has arisen in parallel with this pandemic is an infodemic-an overabundance of information, of which some is accurate and some is not, making it hard for people to find trustworthy and reliable guidance to make informed decisions. This infodemic has also been found to create distress and increase risks for mental health disorders, such as depression and anxiety. Aim: To propose practical guidelines for public health and risk communication that will enhance current recommendations and will cut through the infodemic, supporting accessible, reliable, actionable, and inclusive communication. The guidelines aim to support basic human psychological needs of autonomy, competence, and relatedness to support well-being and sustainable behavior change. Method: We applied the Self-Determination Theory (SDT) and concepts from psychology, philosophy and human computer interaction to better understand human behaviors and motivations and propose practical guidelines for public health communication focusing on well-being and sustainable behavior change. We then systematically searched the literature for research on health communication strategies during COVID-19 to discuss our proposed guidelines in light of the emerging literature. We illustrate the guidelines in a communication case study: wearing face-coverings. Findings: We propose five practical guidelines for public health and risk communication that will cut through the infodemic and support well-being and sustainable behavior change: (1) create an autonomy-supportive health care climate; (2) provide choice; (3) apply a bottom-up approach to communication; (4) create solidarity; (5) be transparent and acknowledge uncertainty.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Guideline 1: Create An Autonomy-supportive Health Care Climatementioning

confidence: 99%

Section: Guideline 5: Be Transparent and Acknowledge Uncertaintymentioning

confidence: 99%

Section: Guideline 5: Be Transparent and Acknowledge Uncertaintymentioning

confidence: 99%

See 3 more Smart Citations

Public Health and Risk Communication During COVID-19—Enhancing Psychological Needs to Promote Sustainable Behavior Change

Porat

Nyrup

Calvo

et al. 2020

Front. Public Health

130

View full text Add to dashboard Cite

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Measuring the impacts of quantity and trustworthiness of information on COVID‐19 vaccination intent

Park

Kim

et al. 2023

Asso for Info Science & Tech

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The COVID-19 crisis provided an opportunity for information professionals to rethink the role of information in individuals' decision making such as vaccine uptake. Unlike previous studies, which often considered information as a single factor among others, this study examined the impact of the quantity and trustworthiness of information on people's adoption of information for vaccination decisions based on the information adoption model. We analyzed COVID-19 Preventive Behavior Survey data collected by the Massachusetts Institute of Technology from Facebook users (N = 82,213) in 15 countries between October 2020 and March 2021. The results of logistic regression analyses indicate that reasonable quantity and trustworthiness of information were positively related to COVID-19 vaccination intent. But excessive and less than the desired amount of information was more likely to have negative impacts on vaccination intent. The degrees of trust in the mediums and in the sources were associated with the level of vaccine acceptance. But the effects of trustworthiness accorded to information sources showed variations across sources and mediums. Implications for information professionals and suggestions for policies are discussed.

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Building local decision‐making competencies during COVID‐19: Accelerating the transition from learning healthcare systems to learning health communities

Ramaswamy

Ramaswamy²,

Holly

et al. 2022

Learning Health Systems

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Introduction The persisting and evolving COVID‐19 pandemic has made apparent that no singular policy of mitigation at a regional, national or global level has achieved satisfactory and universally acceptable results. In the United States, carefully planned and executed pandemic policies have been neither effective nor popular and COVID‐19 risk management decisions have been relegated to individual citizens and communities. In this paper, we argue that a more effective approach is to equip and strengthen community coalitions to become local learning health communities (LLHCs) that use data over time to make adaptive decisions that can optimize the equity and well‐being in their communities. Methods We used data from the North Carolina (NC) county and zip code levels from May to August 2020 to demonstrate how a LLHC could use statistical process control (SPC) charts and simple statistical analysis to make local decisions about how to respond to COVID‐19. Results We found many patterns of COVID‐19 progression at the local (county and zip code) levels during the same time period within the state that were completely different from the aggregate NC state level data used for policy making. Conclusions Systematic approaches to learning from local data to support effective decisions have promise well beyond the current pandemic. These tools can help address other complex public health issues, and advance outcomes and equity. Building this capacity requires investment in data infrastructure and the strengthening of data competencies in community coalitions to better interpret data with limited need for advanced statistical expertise. Additional incentives that build trust, support data transparency, encourage truth‐telling and promote meaningful teamwork are also critical. These must be carefully designed, contextually appropriate and multifaceted to motivate citizens to create and sustain an effective learning system that works for their communities.

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Developing and Maintaining Public Trust During and Post-COVID-19: Can We Apply a Model Developed for Responding to Food Scares?

Cited by 76 publications

References 57 publications

Public Health and Risk Communication During COVID-19—Enhancing Psychological Needs to Promote Sustainable Behavior Change

Public Health and Risk Communication During COVID-19—Enhancing Psychological Needs to Promote Sustainable Behavior Change

Measuring the impacts of quantity and trustworthiness of information on COVID‐19 vaccination intent

Building local decision‐making competencies during COVID‐19: Accelerating the transition from learning healthcare systems to learning health communities

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