Developing an Information System for Quality Assurance in Higher Education Using the Balanced Scorecard Technique - The Case Study of TEI-A

Chalaris, Manolis; Tsolakidis, Anastasios; Sgouropoulou, Cleo; Chalaris, Ioannis

doi:10.1109/pci.2011.43

Cited by 10 publications

(5 citation statements)

References 4 publications

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“…According to the literature, limited information system solutions have been proposed to facilitate the QA systems. Such solution approaches include data mining and business process modelling techniques (Tsolakidis et al, 2015), strategic management (Kahveci et al, 2012), balanced scorecard (Chalaris et al, 2014;Chalaris et al, 2011), and business intelligence (Brečić, 2020;Sorour et al, 2020). Among these solutions, many focus on developing supportive information systems for QA, such as Quality Assurance Management Systems.…”

Section: Process Improvement and Information System Solutionsmentioning

confidence: 99%

Issues and Challenges of Quality Assurance in Higher Education Institutes: A Systematic Literature Review

Pushpakumara,

Jayaweera,

Wanniarachchige

2023

J. Mgt. Matters

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Quality Assurance is a timely topic in higher education that ensures the quality has been fulfilled in order to achieve the expected objectives. While many success stories and improvements have been reported, implementation issues and challenges have been highlighted in quality assurance systems. Therefore, a systematic literature review can be used to be aware of recent advancements and unsolved problems of the scenario. To this end, this study reviews the related research studies highlighting the issues, challenges, and proposed solution approaches. Accordingly, this study identified issues of quality assurance under three main categories: 1. institute-related issues, 2. quality assurance process related issues, and 3. quality assurance stakeholder related issues. Further, three main solution approaches were identified: 1. attitude changes and increasing the awareness of stakeholders, 2. policy-level changes of the system, and 3. quality assurance process improvements and facilitating information system solutions to address these issues. Among these solutions, process improvements and information system solutions can be identified as a substantial solution to address these issues. However, to create an effective information system solution to facilitate higher education quality assurance, a reliable model is necessary. This literature review highlights the lack of such a reliable model for developing an information system that aims to facilitate higher education quality assurance.

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Section: Process Improvement and Information System Solutionsmentioning

confidence: 99%

Issues and Challenges of Quality Assurance in Higher Education Institutes: A Systematic Literature Review

Pushpakumara,

Jayaweera,

Wanniarachchige

2023

J. Mgt. Matters

View full text Add to dashboard Cite

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“…The necessity of separate quality assurance management process has been emphasised by Kettunen and Kantola [22] in the development of management information systems. Several studies have focused on such framework development using data mining and business process modelling techniques [23], strategic management [21] and balance scorecard [24]. However, several common issues such as retrieving relevant information and working with big data [21]have been observed in the implementation of a quality assurance information systems.…”

Section: Srinivas Publicationmentioning

confidence: 99%

Business Architecture Development of Quality Assurance in Higher Education Institutes using TOGAF

Pushpakumara

Jayaweera

Wanniarachchige

2020

IJMTS

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Recently, quality assurance has attracted widespread attention in higher education institutes in developing countries. Such initiatives mainly focus on standardising higher education while improving the relevance of degree programs. Nevertheless, current quality assurance mechanisms, particularly in developing countries, heavily rely on a document based manual review process. Given the drawbacks associated with such processes, the necessity of technology-based solutions is being recognised. Even though information system applications are widely used nowadays by the universities to increase the efficiency, quality improvement aspects have not been given due focus. TOGAF is a widely accepted cyclic approach for developing enterprise architecture. This study demonstrates how a TOGAF based business architecture can be used to analyse and improve the existing teaching-learning process in higher education as an integral part of quality assurance.

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“…Developed Information Systems for QAA [15], [18], [19], [21], [23], [27], [28], [30], [31] Developed KMS for QAA [22], [26], [32] Developed portals for QAA [13] Conceptual Models, Designs and Frameworks proposed for QAA [12], [14], [16], [17], [20], [24], [25], [29]…”

Section: Topic Papersmentioning

confidence: 99%

Systematic Review of Utilized ICTs in Quality Assurance and Accreditation of Higher Education and a Case Study of Developing Country

Haris¹,

Washizaki²,

Fukazawa³

2019

EAI Endorsed Transactions on e-Learning

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Numerous studies and surveys have examined the utilization of Information and Communication Technologies (ICTs) in Higher Education (HE), but the lack of studies on the utilization of ICTs in Quality Assurance and Accreditation (QAA) of HE led us to perform a Systematic Literature Review (SLR). This review mainly benefits QAA agencies and researchers interested in utilizing ICTs for QAA of HE. Several contributions of ICTs to QAA of HE are identified. 1) Compared to QAA agencies, Higher Education Institutions (HEIs) are more likely to implement ICTs. 2) Most ICTs in HEIs are for Quality Assurance (QA). 3) Most previous studies were conducted in Europe, demonstrating that efforts have been made to align QAA agencies and HEI QAA units with European Standards. Consequently, ICTs are more often utilized by European HEIs. Furthermore, we investigated the QAA status in a developing country (Afghanistan) as a case study.

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Developing an Information System for Quality Assurance in Higher Education Using the Balanced Scorecard Technique - The Case Study of TEI-A

Cited by 10 publications

References 4 publications

Issues and Challenges of Quality Assurance in Higher Education Institutes: A Systematic Literature Review

Issues and Challenges of Quality Assurance in Higher Education Institutes: A Systematic Literature Review

Business Architecture Development of Quality Assurance in Higher Education Institutes using TOGAF

Systematic Review of Utilized ICTs in Quality Assurance and Accreditation of Higher Education and a Case Study of Developing Country

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