“…A quick trawl of the recent educational literature produces plenty of advice on: market attractiveness (Bainbridge, 1997); competitive advantage (Mazzarol & Soutar, 1999); market mapping (Gumport, 1997); student needs (Lin, 1997); capitalising on tangible assets (Coates, 1998); advertising (Jugenheimer, 1995;Berger & Wallingford, 1996); image management (Koku, 1997;Symes, 1998); tangibility (Yost & Tucker, 1995); products (Chan & Imrie, 1995;Hesketh & Knight, 1999); ITC (Selwyn, 1999); market expansion (Antonazzi, 1998;Bagwell, 1998;Shinn et al, 1999); market research (Quirke, 1995); and pricing (Roberts, 1999). In addition, there are the proceedings of the American Marketing Association's Symposia on the Marketing of Higher Education, the annual Higher Education External Relations Association conference plus Kotler & Fox's (1995) (general) and Ryans & Shanklin's (1986) (higher) education texts on strategic planning and marketing.…”