Developing a Service User-Centred Quality of Care Instrument

Skelly, Niamh; Schnittger, Rebecca; Butterly, Lisa; Frorath, Charlotte; Morgan, Craig; McLoughlin, Declan M.; Fearon, Paul

doi:10.1037/e554202012-032

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2015

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“…These findings are described in full in a previous paper. (21) The focus on patient satisfaction ratings comes at the expense of credible attempts to understand which aspects of care matter to service users. (11,12) Knowledge of what service users consider important and unimportant to their care is crucial, as this gives satisfaction ratings a context, as well as highlighting aspects of a service that should be improved.…”

Section: Discussionmentioning

confidence: 99%

SEQUenCE: a service user-centred quality of care instrument for mental health services

Hester

O’Doherty

Schnittger

et al. 2015

Int J Qual Health Care

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SEQUenCE is a valid, reliable scale that is grounded in the service user perspective and suitable for routine use. It may serve as a useful tool in individual care planning, service evaluation and research. The instrument was developed and validated with service users with a diagnosis of either BPAD or a psychotic disorder; it does not yet have established external validity for other diagnostic groups.

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Section: Discussionmentioning

confidence: 99%