Developing a Data Narrative: Analyzing Trends in an Academic Interlibrary Loan Department

Grevatt, Heather

doi:10.1080/1072303x.2016.1180338

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Cited by 7 publications

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“…Tolppanen and Derr (2010) examined 3,074 borrowing requests completed over a three-year span to understand their customer behavior in submitting requests and the types of materials being requested. Grevatt (2015) detailed their efforts to explore the downward trend in their overall requests between 2010 and 2015. Using the ILLiad web reports, the author discovered the contributing factors for the decrease in borrowing and lending requests.…”

Section: Literature Reviewmentioning

confidence: 99%

Change your Service Policies Based on your Data

Yang

2018

Journal of Interlibrary Loan, Document Delivery & Electroni

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Texas A&M University (TAMU) Libraries' free "Get it for me" service is popular and appreciated by its students and faculty alike. Nevertheless, we noticed many items were not picked up after receipt. In the spring semester of 2016, for each item not picked up, we emailed our customers to ask why they did not come to pick up their requests. Based on the data, we made service policy changes in the summer semester of 2016. As a result we saw a decrease in not picked up rate since. This paper explains the methods we used to achieve this improved results.

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Section: Literature Reviewmentioning

confidence: 99%