Developing a Dashboard: Preliminary Steps and What We Learned

Abstract

Within public programs, dashboards can serve an effective tool to monitor outcomes and support data-driven decision-making (Groomes et al., 2012). The New Jersey Commission for the Blind and Visually Impaired (CBVI) seeks to develop a dashboard to measure and track outcomes across various Rehabilitation Services Administration (RSA) and Workforce Innovation and Opportunity Act of 2014 (WIOA) performance measures. To inform development of the dashboard, this study examined data on exit type, exit reason, and employment outcomes for consumers exiting the program. Results indicated differences in Competitive Integrated Employment (CIE) outcomes by region, race, and gender. Additionally, other exit reasons, such as no longer interested in services and unable to locate or contact are shared.