Determinants of the Success of Public Service Delivery Under Direct Benefit Transfer: The Case of Chandigarh

Abstract

Bene.fit •Transfer (DBT) is a relatively new concept in India. The service delivery mechanism under DBT has received a mixed response. There arises a need to ascertain as to which factors are important for making public service delivery DBT successful. A research consisting of both exploratory and descriptive phases was undertaken to identify factors differentiating among satisfactory and unsatisfactory beneficiaries of social pensions in Chandigarh. Data collected from 125 respondents was analysed using a step-wise Discriminant Analysis method. The study has highlighted certain crucial points which the policy makers need to keep in mind while designing a DBT-based benefit transfer system. These are long queues at the time of disbursement, ease of biometric usage, and advance information on pension disbursement. The .findings could be used by other States and UTs undertaking similar DBT initiatives for creating an effective public service delivery mechanism.