“… LMS availability, ease of use, user-friendliness, high-speed access to information, attractive features, reliability, and security | ( Arenas-Gaitán et al., 2018 ; Costa et al., 2020 ; Hassanzadeh et al., 2012 ; Ramírez-Correa et al., 2017 ) | Educational System Quality |
The objective of quality of the educational system measures system quality based on the functionalities which encourage and enhance pedagogy. | Appropriateness to the context/pedagogies, effective collaboration, effective interaction between users, evaluation of learning performance and personalized information presentation | ( Cidral et al., 2018 ; Costa et al., 2020 ; Hassanzadeh et al., 2012 ; Wang and Liao, 2008 ) |
Content and Information Quality |
The quality of content and information is the output of the model, and it tests conceptual efficiency. | Usefulness, updated information, accuracy and precise information, better display, useful format, and organized content | ( Efiloğlu Kurt, 2019 ; Holsapple and Lee-Post, 2006 ; Ramírez-Correa et al., 2017 ; Wixom and Todd, 2005 ) |
Service Quality |
It is user assistance using the education program, and support to use the program, which is an essential service for program users. |
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