Determinants of Service Quality Factors and Parent Satisfaction in Childcare Centre
Zainol Sulaiman,
Yasmin Hussain
Abstract:
This study delves into the intricate dynamics of Malaysian childcare centres, focusing specifically on the elements that contribute to service quality and, ultimately, parental satisfaction. The research seeks to understand the underlying connections and impacts of various factors on parent satisfaction, excluding the aspect of educational leadership. With potential adverse outcomes from poor service quality, such as suboptimal child development and parental stress, this study aims … Show more
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