Determinants of relationship quality for IS/IT outsourcing success in public sector

Swar, Bobby; Moon, Junghoon; Oh, Jong–Hoon; Rhee, Cheul

doi:10.1007/s10796-010-9292-7

Cited by 59 publications

(67 citation statements)

References 72 publications

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“…Within this wide area of scholarship, there have been a number of streams of research. One of these addresses the individual acceptance of technology, using intention or usage as a dependent variable (e.g., Ajzen 1991; Davis et al 1989;Dwivedi et al 2015a, b;Seethamraju 2015), whereas other streams have focused on the success of the systems, using IS success models (e.g., Barclay 2008;McLean 1992, 2003;Rana et al 2015a;Seddon 1997;Swar et al 2012), and on IS implementation success at the organisational level (Leonard-Barton and Deschamps 1988). While each of these streams makes significant contributions to the literature on user acceptance of IT, the theoretical models to be included in the current review, comparison and synthesis implement intention to use a technology as the key dependent variable (Venkatesh et al 2003).…”

Section: Methodsmentioning

confidence: 99%

Citizens’ adoption of an electronic government system: towards a unified view

et al. 2015

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Sluggish adoption of emerging electronic government (eGov) applications continues to be a problem across developed and developing countries. This research tested the nine alternative theoretical models of technology adoption in the context of an eGov system using data collected from citizens of four selected districts in the state of Bihar in India. Analysis of the models indicates that their performance is not up to the expected level in terms of path coefficients, variance in behavioural intention, or the fit indices of the models. In response to the underperformance of the alternative theoretical models to explain the adoption of an eGov system, this research develops a unified model of electronic government adoption and tests it using the same data. The results indicate that the proposed research model outperforms all alternative models of technology adoption by explaining 77 % of variance in behavioural intention, with acceptable values of fit indices and significant relationships between each pair of hypothesised factors.

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Section: Methodsmentioning

confidence: 99%

Citizens’ adoption of an electronic government system: towards a unified view

et al. 2015

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“…For example, it does not show the strength of the relationship among the constructs (i.e., which constructs are associated strongly in terms of theoretical backing), type of association (i.e., positive or negative), and relatively important constructs in terms of theoretical/empirical backing (centrality), the extent to which the constructs are connected (connectedness), or density (percentage of actual links verses the possible links) of the domain. Similarly, in another study, Swar et al (2010) empirically show that the capability of communication, cultural compatibility, confidentiality, flexibility, information sharing, and conflict-handling constructs have direct effects on Network of the core: mapping and visualizing the core 763 trust, cooperation, and mutual understanding, which further affects IS/IT outsourcing success (Swar et al 2010). Thus, based on Swar (2011) and Swar et al (2010), the IS/IT outsourcing domain can be depicted using the NC model to figure out its hidden characteristics as shown in Fig.…”

Section: Information System Outsourcing Domain and Ncmentioning

confidence: 95%

Network of the core: mapping and visualizing the core of scientific domains

2011

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In this article, we propose mapping and visualizing the core of scientific domains using social network analysis techniques derived from mathematical graph theory. In particular, the concept of Network of the Core is introduced which can be employed to visualize scientific domains by constructing a network among theoretical constructs, models, and concepts. A Network of the Core can be used to reveal hidden properties and structures of a research domain such as connectedness, centrality, density, structural equivalence, and cohesion, by modeling the casual relationship among theoretical constructs. Network of the Core concept can be used to explore the strengths and limitations of a research domain, and graphically and mathematically derive the number research hypotheses. The Network of the Core approach can be applied to any domain given that the investigator has a deep understanding of the area under consideration, a graphical or conceptual view (in the form of a network of association among the theoretical constructs and concepts) of the scientific domain can be obtained, and an underlying theory is available or can be constructed to support Network of the Core formation. Future research directions and several other issues related to the Network of the Core concept are also discussed.

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“…The SET assumes that there are social norms that influence the behaviour and interactions that occur between two parties engaged in a mutual agreement, and has been extensively used to investigate the social perspective of ITO agreements to date [35]. It was used to help investigate how the reciprocal expectations between workers such as trust and commitment, were influenced by the violation of the PC.…”

Section: Table 3 Theories Applied In Studiesmentioning

confidence: 99%