Determinants of Public Sector Managers' Intentions to Adopt AI in the Workplace

Abstract

This study investigated the determinants of public sector managers' intentions to adopt artificial intelligence (AI) systems within their organizations. An extended technology acceptance model (TAM) was developed, incorporating additional constructs including fairness, humanity, reliability, safety, transparency, accountability, privacy, security, trust, social norms, tolerance, impact, and isomorphic pressure. A survey was conducted among 330 public sector managers, and the data were analyzed using linear regression tests to evaluate the model. The results showed significant positive influences of both perceived usefulness and perceived impact on managers' attitudes and behavioral intentions toward AI adoption. Isomorphic pressure was also a significant determinant of managers' behavioral intentions toward adopting AI systems. Our findings also indicated that perceptions related to AI ethical principles, such as transparency, privacy, and security, influenced managers' trust in AI systems.