Determinants of Patient Satisfaction in Hospital

Sulistyo, Siwi Anggraini; Tamtomo, Didik Gunawan; Sulaeman, Endang Sutisna

doi:10.26911/the6thicph.04.19

Cited by 1 publication

(5 citation statements)

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“…This refers to their activities while living in Bali, which is the majority of trips compared to work. Sulistyo et al (2019) revealed that patients who did not work had higher satisfaction than patients who worked. This is because individuals who work generally have a habit of always focusing on the services, they should get to suit their needs.…”

Section: Differences In Patient Satisfaction Levels Based On Nationalitymentioning

confidence: 99%

“…This is because the service quality will positively influence patient satisfaction, i.e. the better service quality, the higher patients satisfaction (Sulistyo et al, 2019).…”

Section: Inpatient Satisfactions' Overviewmentioning

confidence: 99%

“…In addition to the factors originating from the care provider, the length of stay in the hospital can also affect patient satisfaction. According to Sulistyo et al (2019), patient's length of stay can significantly affect patient satisfaction positively. This is because patients treated for a long time feel that they have received more attention (Salehi et al, 2018).…”

Section: Differences In Patient Satisfaction Levels Based On Gendermentioning

confidence: 99%

“…This is because patients treated for a long time feel that they have received more attention (Salehi et al, 2018). Longterm treatment will also increase the health workers' attention and empathy to patients, then patients generally will more feel comfortable (Sulistyo et al, 2019).…”

Section: Differences In Patient Satisfaction Levels Based On Gendermentioning

confidence: 99%

“…This is because individuals who work generally have a habit of always focusing on the services, they should get to suit their needs. Therefore, individuals who work tend to be very dependent on health services, while individuals who do not work will tend to be more independent (Lupiyoadi cited in Sulistyo et al, 2019).…”

Section: Differences In Patient Satisfaction Levels Based On Nationalitymentioning

confidence: 99%

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The Differences of Inpatients’ Satisfaction Level based on Socio-Demographic Characteristics

Dewi

Yanti

Saputra

2020

J. Ners

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Introduction: Assessing the quality of nursing care has become a global health issue. especially for caregivers and recipients of care in the inpatient department. Patient satisfaction is one of the indicators to measure quality of nursing care. This study aimed to identify the differences of patient satisfaction level in inpatient ward based on socio-demographic characteristics at Siloam Hospitals Bali.Methods: This study was cross-sectional design with descriptive comparative and correlation methods. Patient satisfaction data were collected using the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) that was provided after the patient was discharged. Purposive sampling technique was used to determine 107 samples. The analytical tests used in this study were the Spearman correlation test, Mann-Whitney test and Kruskal-Wallis test.Results: The results of this study showed that there was a significant weak and negative correlation between the level of satisfaction and age of the patient (p = 0.017; r = -0.231; α <0.05). There were significant differences of patient satisfaction based on marital status (p = 0.036; α <0.05) and nationality status (p = 0.001; α <0.05), but there were no differences in patient satisfaction based on sex (p = 0.276; α <0.05) and education level (p = 0.434; α <0.05).Conclusion: This study concluded that social demographic characteristics of patients can influence the satisfaction, but only on age, marital and nationality status. This showed that inpatients provide good satisfaction evaluations of nursing care. The optimal nursing care needs to be maintained and improved, either routine evaluation or sustainable program development.

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Section: Differences In Patient Satisfaction Levels Based On Nationalitymentioning

confidence: 99%

“…This is because the service quality will positively influence patient satisfaction, i.e. the better service quality, the higher patients satisfaction (Sulistyo et al, 2019).…”

Section: Inpatient Satisfactions' Overviewmentioning

confidence: 99%

Section: Differences In Patient Satisfaction Levels Based On Gendermentioning

confidence: 99%

Section: Differences In Patient Satisfaction Levels Based On Gendermentioning

confidence: 99%

Section: Differences In Patient Satisfaction Levels Based On Nationalitymentioning

confidence: 99%

See 3 more Smart Citations

The Differences of Inpatients’ Satisfaction Level based on Socio-Demographic Characteristics

Dewi

Yanti

Saputra

2020

J. Ners

View full text Add to dashboard Cite

show abstract

Determinants of Patient Satisfaction in Hospital

Cited by 1 publication

References 0 publications

The Differences of Inpatients’ Satisfaction Level based on Socio-Demographic Characteristics

The Differences of Inpatients’ Satisfaction Level based on Socio-Demographic Characteristics

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