“…Parasuraman, Zeithaml, & Malhotra, 2005;Collier & Bienstock, 2006;Kim, Kim, & Kandampully, 2009), consumer e-satisfaction (e.g. Anderson & Srinivasan, 2003;Chang, Wang, & Yang, 2009;Zeng, Hu, Chen, & Yang, 2009;Lin, Wu, & Chang, 2011) and behavioural intentions (e.g. Bansal, McDougall, Dikolli, & Sedatole, 2004;Yen & Lu, 2008;Tsao & Tseng, 2011;Sousa & Voss, 2012;Rajic & Dado, 2013).…”