“…In this context, a combination of different DEA models was used to study the care planning process, determine the best techniques to ensure the quality of care, and identify the determinants that affect the homes' efficiency. Such studies were conducted for the nursing homes in The Netherlands (Lee et al., 2009), Portugal (Veloso et al., 2018), and the United States (Kooreman, 1994; Shimshak et al., 2009). Other types of healthcare institutions evaluated included fire and emergency services (Choi, 2005), visiting nurse service agencies (Kuwahara et al., 2013), and health maintenance organizations (Siddharthan et al., 2000).…”