Determinants of islamic banking adoption across different religious groups in Ghana: A panoptic perspective

Su’un, Su’un; Possumah, Bayu Taufiq; Appiah, Michael Karikari; Hilmiyah, Nurul

doi:10.14254/2071-8330.2018/11-4/10

Cited by 28 publications

(21 citation statements)

References 63 publications

(91 reference statements)

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“…Finally, it was emphasized that developing Shariah-compliant services is a major avenue for service innovation in Islamic banking, but policymakers, bankers and legislators need to come up with a common understanding to develop effective legal infrastructures and compliance measures. This is in line with the findings of Su'un et al (2018), who ascertain the growing prevalence of Islamic banking products such as Mudaraba (the sharing of profit and loss), Wadiah (safekeeping), Musharaka (joint ventures), etc., because of their significant impact on the welfare of both Islamic and non-Islamic communities.…”

Section: Findings and Discussionsupporting

confidence: 90%

Hope for the best, prepare for the worst: barriers to service innovation

Velayati

Nejad

Nazarian

2020

QMR

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Purpose Despite the growing scholarly interest in service innovation and its associated benefits for organizations, research into the barriers to developing new services remains scant. In addition, most of these studies have been mainly conducted at the firm level, failing to incorporate macro forces in the industry. To fill this gap, this study aims to investigate major industry trends as well as organizational attributes that affect organizations’ capability in designing innovative services. Design/methodology/approach A qualitative approach was used. In all, 21 semi-structured interviews with senior executives in different banks were conducted to collect data. Data were analyzed through thematic analysis. Findings The results of this study suggest that privatization, technological shortcomings, legislative inefficiencies and deposit orientation instead of market orientation were major industry trends that affect service innovation. Furthermore, ambiguity in knowledge management regimes, silo mentality and the absence of a collaborative organizational culture, growing need to focus on human capital and risk aversion were the main organizational attributes that should be addressed for effective service innovation. Practical implications Service innovation is a strategic asset for organizations. To effectively leverage the benefits, managers should have an end-to-end approach toward the subject. The findings of this study would inform managers of different obstacles in the development of new services from an organizational and industry-wide perspective. Based on the outputs of the interviews and a thorough review of the literature, managerial implications are presented. Originality/value This study is one of the few studies that explores service innovation challenges at both macro and micro levels of analysis, providing a more holistic view of the phenomenon in the context of service organizations.

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Section: Findings and Discussionsupporting

confidence: 90%

Hope for the best, prepare for the worst: barriers to service innovation

Velayati

Nejad

Nazarian

2020

QMR

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“…However, other factors such as Islamic bank reputation, convenient and cost benefits are the most significant factor in determining whether customers will choose Islamic or vice versa. In contrast, using a panoptic approach, Su’un et al (2018) highlighted that, in the context of Ghana, the patronization of Muslims, Christians, African Traditional Religion (ATR) towards Islamic banks are mainly contributed by perceived knowledge, perceived benefit, innovativeness, religious factor customer’s attitude and readiness to comply with Shariah. From the marketing perspectives, using questionnaire-based analysis and a convenience sample of 474 respondents from Jakarta, Bogor and Depok, Wu et al (2019) findings revealed that trust and satisfaction are the main drivers of customer’s loyalty in Indonesian Islamic banking.…”

Section: Literature Reviewmentioning

confidence: 99%

Drivers of loyalty among non-Muslims towards Islamic banking in Malaysia

Thaker

Sakaran

Nanairan

et al. 2020

IMEFM

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Purpose The growth of Islamic banking seems to be tremendous and significant in the context of Malaysia. Moreover, together with Muslim loyalty towards Islamic banking, non-Muslims are also showing positive acceptance towards Islamic banking in Malaysia. Thus, this paper aims to examine the drivers of loyalty among non-Muslim in their adoption of Islamic banking products in Malaysia. Design/methodology/approach The primary data are collected from the survey administered to non-Muslim clients in Kuala Lumpur and Selangor. The total number of respondents involved are n = 300. The analysis of data is conducted by using a partial least square analysis. Findings This study documented that loyalty among non-Muslim Islamic banking customers in Malaysia was mainly driven by convenience, product pricing, reliability and responsiveness, operational risk and security and value added services. Only one variable was found to be insignificant, which was accessibility. Practical implications The results from this research is expected to provide important inputs on the critical factors for consideration by Islamic banks in maintaining further loyalty among their non-Muslim customers, thus enhancing the development of Islamic banking in Malaysia. Originality/value This paper provides further literature evidence on the factors contributes to loyalty by considering non-Muslims patronization of Islamic banking in Malaysia.

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“…However, others think that Islamic banking services will soon dominate the development of banking in Asian countries. Despite this decisive dominance, efforts to increase understanding for non-Muslim customers need to be increased in the future Su'un et al (2019). argues that differences between Muslim and non-Muslim religious leaders are seen in religious affiliation and commitment as a segmentation strategy.…”

mentioning

confidence: 99%

The intention of religious leaders to use Islamic banking services: the case of Indonesia

Janah

Medias

Pratiwi

2020

JIMA

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Purpose The purpose of this study is to ascertain the factors that influence the use of Islamic banking (IB) services by religious leaders in Indonesia using the theory of reasoned action. Customers of sharia banks consist of Muslims and other religions. Based on this fact, this paper analyzes the influence of attitude (ATT), community influence (CI), religious obligation (RO) and subjective norms (SN) to predict the intentions of religious leaders in using IB services in Indonesia. Design/methodology/approach Data were randomly obtained from 119 religious’ leaders with the structural equation modeling technique used for analysis. Findings The empirical analysis data suggest that attitude (ATT) and religious obligations (RO) show a significant impact on the intentions of religious leaders to use IB services, while community influence and subjective norms have a negative impact on the intentions of Indonesian religious leaders in using IB services. Practical implications This study aims to assist Islamic bank managers in Indonesia to formulate appropriate Islamic marketing strategies and policies to increase customer trust through comprehensive socialization to religious communities. The strategy is a necessity, especially because the government is targeting a 10% growth by 2020. Furthermore, bank managers need to develop in-depth insights into their operations to attract religious leaders’ intentions. The fact shows that the stronger the understanding of individual religion, the greater their intention in using IB services. Originality/value Because of the increasing interest in adopting IB in Indonesia, this study claims three essential contributions. Firstly, it aims to examine the intention of religious leaders, namely, Islam, Christianity, Catholicism, Hinduism, Buddhism and Confucianism, in assisting IB managers to design a strategy better than conventional banks. Secondly, the study findings are expected to benefit the development of literature in accordance with the economic conditions of certain religions. Thirdly, this study provides an insight into the inclusive attitude of religious leaders and their intention to adopt the economic structure of other religions.

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Determinants of islamic banking adoption across different religious groups in Ghana: A panoptic perspective

Cited by 28 publications

References 63 publications

Hope for the best, prepare for the worst: barriers to service innovation

Hope for the best, prepare for the worst: barriers to service innovation

Drivers of loyalty among non-Muslims towards Islamic banking in Malaysia

The intention of religious leaders to use Islamic banking services: the case of Indonesia

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