Determinants of employee digital transformation readiness and job performance: A case of SMEs in Vietnam

Abstract

The subject of stimulating employees toward digital transformation has always been one of the most significant topics, attracting the interests of scientists and decision-makers. This study analyzes the impact of critical factors, including self-efficacy, attitude, leadership, and employee characteristics on employee readiness for digital transformation and job performance. The variables were selected based on the extended theory of planned behavior and personal resource adaption models. To achieve the research objective, partial least squares structural equation modeling was employed. Data were collected from a survey of 302 employees of SMEs in Vietnam. Research findings showed that employees attitude (β = 0.1148; p < 0.05), self-efficacy (β = 0.3737; p < 0.05), and characteristics (β = 0.3328; p < 0.05) affected their readiness for digital transformation. Employees self-efficacy and characteristics also demonstrated direct impacts on job performance. Meanwhile, leadership showed no direct impact (p = 0.6430) but an indirect impact on job performance through readiness (β = 0.1360, p < 0.05). Additionally, among the factors, employee readiness is the most substantial predictor of job performance (β = 0.5152). The findings can benefit Vietnamese SME managers and policymakers, as they can better understand employees and develop effective strategies and measures to promote employee readiness and job performance in a digital transformation context. AcknowledgmentThis article is a scientific product of the ministry-level project “Research on factors affecting digital transformation of small and medium-sized enterprises in Vietnam”, code B2022-BKA-22, funded by the Ministry of Education and Training of Vietnam.

Digitization of Microfinancing Operational Procedures

“…The introduction of new technology necessitated training for microfinancing personnel, aligning with findings in studies on e-resource readiness, and emphasizing the need for training in computer applications and data management (Abdulkareem, 2021;Shah et al, 2023). A study on the determinants of employee digital transformation readiness and job performance revealed that employees' attitude, self-efficacy, and characteristics affected their readiness for digital transformation (Thu et al, 2023). From the point of view of customers, a study on customer preference shift showed that customers change their preferences once they observe obvious improvements in previous practices (Narsico & Narsico, 2023).…”