Determinants of Continuance Intention to Use Open Data Website: An Insight from Indonesia

Abstract

Open data is a flagship initiative in open government program to increase transparency, social and commercial value, and participatory governance. Open data is a relatively new field and the factors affecting its continuance use by citizen has not been widely studied. A better understanding of these factors can help government to formulate policies and strategies that can improve the acceptance and use of open data website. The research model is based on the Theory of Planned Behavior and integrated with the technology quality and trust factors. Data collection was conducted using questionnaire. Structural Equation Modeling (SEM) was used to test the research model. The results show that attitude, subjective norm, perceived behavioral control and trust directly affect continuance intention to use open data website. Systems quality affects perceived ease of use, while information quality positively affects perceived usefulness, perceived ease of use, and trust. Both perceived usefulness and perceived ease of use affect user's attitude. The analysis of this study suggests that each influencing factor provides implications for government to stimulate the continuance use of open data website.

Acceptance, Quality and Trust Factors – Conceptual Model for Open Government Data Potential Use

“…Furthermore, [37] highlighted that positive information quality should influence trust. Hitherto, [11] in their study highlighted that information quality has a direct relationship towards trust to open data websites.…”

“…In OGD context, [10] highlighted that ISSM is an appropriate model to measure the success of open data platform because, in the context of G2C e-government, they believed that information and service quality have dominant influence on use, user satisfaction and perceived net benefits. However, [11] in their study highlighted that TPB with a combination of quality factors (system quality, information quality and service quality) from ISSM and trust factors is applicable to determine the factors influencing intention to use open data websites.…”

“…Conversely, in open data context, [11] highlighted that trust in technology and trust in government play a big role to influence the trust towards OGD website.…”

“…Since trust has been identified as a significant aspect that influences the intention to use [11], [23], [26], it is included as one of the variables in the proposed research model.…”

“…Trust can be categorized into two: 1) trust to technology, 2) trust to government [11], [23]. Trust to government can be defined as citizens' beliefs towards the capability, integrity and generosity of the government agency which provides services to the nation [38].…”