Determinants of Citizen Usage Intentions in e-Government: An Empirical Analysis

Wirtz, Bernd W.; Kurtz, Oliver Tuna

doi:10.1007/s11115-015-0338-7

Cited by 27 publications

(14 citation statements)

References 64 publications

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“…Of note, however, previous studies have found the integrity component of trust to weigh more heavily in consumers' decisions regarding some technologies [58]. Such a relationship is consistent with previous research [21] that found that citizens who are integrated into public administration processes of their municipalities have an increased intention to use city portals. Accordingly, we suggest both components of trust continue to be examined when predicting citizens' willingness to participate in e-government and smart city applications.…”

Section: Discussionsupporting

confidence: 86%

“…City apps allow communication with dialogue and feedback between citizens and government representatives as well as co-production, in which the public sector and citizens make better use of each other's assets and resources to achieve better outcomes and improved efficiency [18]. Public administration research on co-production through e-government and m-government is linked to perceptions of usefulness and ease of use [19][20][21].…”

Section: Theory Of Citizen-initiated Contacts and M-government Applicmentioning

confidence: 99%

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The Road toward Smart Cities: A Study of Citizens’ Acceptance of Mobile Applications for City Services

Hou

Arpan

et al. 2020

Energies

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Many local governments have started using smartphone applications to more effectively inform and communicate with citizens. This trend is of interest, as cities can only be smart if they are responsive to their citizens. In this paper, the intention to use such a mobile application among adult residents (n = 420) of a mid-sized city in the southeastern United States was examined using hierarchical linear regression analysis. The regression model that was tested indicated significant predictors of the intention to use the app in order to report municipal problems, such as power outages, and to request services for one’s home or community, including: Performance expectancy (e.g., citizens’ beliefs that the app would be efficient, helpful, convenient), effort expectancy (citizens’ beliefs about difficulty of using the app), social influence, perceived cost (e.g., privacy loss, storage space, unwanted notifications), and prior use of city apps. Consistent with current research on technology adoption, performance expectancy had the strongest influence on app-use intentions. Additionally, citizens’ trust in their city government’s ability to effectively manage an app was a weak, positive predictor of app-use intentions; general trust in the city government did not predict app-use intentions. Implications for city governments and city app developers are discussed.

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Section: Discussionsupporting

confidence: 86%

Section: Theory Of Citizen-initiated Contacts and M-government Applicmentioning

confidence: 99%

The Road toward Smart Cities: A Study of Citizens’ Acceptance of Mobile Applications for City Services

Hou

Arpan

et al. 2020

Energies

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“…The e-government is intended to offer new possibilities and advantages for various groups of stakeholders, such as government agencies (G2G), citizens (G2C), and business organisations (G2B), according to [16]. Digital interaction with citizens is a particularly complex challenge as population behaviour can vary over time [17]. Margetts and Dunleavy [18] introduced the concept of digital era governance and, proposing new challenges for public sector governance, among others, citizen-oriented government.…”

Section: Introductionmentioning

confidence: 99%

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

2020

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This paper studies what factors influence European citizens in their e-government adoption and use, and whether there are differences within the European Union. A binary logistic regression model has been used to determine the profile of e-government users. The article highlights especially the influence of digital skills, as an increasingly influential factor, and opens up new areas of research such as the uses of e-government depending on the population density or sociodemographic factors. Given a certain lack of e-government studies at a pan-European level, this article provides an empirical comparative analysis in the EU and provides insights into the factors influencing the behaviour of European e-citizens.

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“…There are three types of said services: statics information, data consultation (mild interaction that may not imply personal data entry) and transactions (advanced interaction encompassing business transactions such as payments and personal data entry) [11], [20].…”

Section: Information Security Requirements In U-servicesmentioning

confidence: 99%

An Information Security Framework for Ubiquitous Services in eGovernment Structures: A Peruvian Local Government Experience

Tupia

Bruzza

Rodriguez

2016

Annals of Computer Science and Information Systems

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Determinants of Citizen Usage Intentions in e-Government: An Empirical Analysis

Cited by 27 publications

References 64 publications

The Road toward Smart Cities: A Study of Citizens’ Acceptance of Mobile Applications for City Services

The Road toward Smart Cities: A Study of Citizens’ Acceptance of Mobile Applications for City Services

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

An Information Security Framework for Ubiquitous Services in eGovernment Structures: A Peruvian Local Government Experience

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