Determinants of bank selection in the United Arab Emirates

Sayani, Hameedah; Miniaoui, Héla

doi:10.1108/02652321311315302

Cited by 77 publications

(101 citation statements)

References 66 publications

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“…More specifically, the two respondents feel more secured and safe when the bank has good reputation and image. Though bank reputation has been repeatedly found to influence the reason of bank preference among customers, the findings are by no means conclusive (Sayani & Miniaoui, 2013).…”

Section: Bank Reputationmentioning

confidence: 94%

An Exploratory Study on Customers’ Selection in Choosing Islamic Banking

Selvanathan¹,

Nadarajan²,

Zamri³

et al. 2018

IBR

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Islamic banking industry is growing very rapidly by offering high quality schemes where free interest and better customer services are provided. Strong Islamic banking movements is forcing the industry to come up with new strategy to compete the market. The purpose of this study is to determine and identify the factors that influence the consumers to choose Islamic bank products or services. Data is collected using non probability simple random sampling around Selangor area. The analysis shows that bank reputation, religious and cost benefit factors are significant which influence customers' selection on Islamic banking. Bank reputation and cost benefit has positive relationship on choosing Islamic banking. Convenient is not significant factor of influence customers' selection on choosing Islamic banking. As a conclusion, the study prove that religion shows negative relationship on choosing Islamic banking. This shows that religion is not the main factor but the risk of selecting a bank is important.

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Section: Bank Reputationmentioning

confidence: 94%

An Exploratory Study on Customers’ Selection in Choosing Islamic Banking

Selvanathan¹,

Nadarajan²,

Zamri³

et al. 2018

IBR

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“…(Sayani 2013), melakukan penelitian di Uni Emirat Arab dengan temuan bahwa reputasi bank dan motivasi keuntungan dari deposito yang mereka lakukan bukan merupakan penentu dalam memilih perbankan, namun lebih pada agama yang merupakan faktor penentu utama pemilihan perbankan syariah ataupun perbankan konvensional.…”

Section: A Pendahuluanunclassified

Faktor –Faktor Yang Mempengaruhi Niat Pada Perilaku Nasabah Menabung Di Perbankan Syariah Dengan Agama Sebagai Variabel Kontrol

Hatmawan¹,

Widiasmara²

2017

JAP

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ABSTRACT:This study aims to determine the factors that influence the saving behavior of muslim community to use the Islamic banking in Madiun. Data A. PENDAHULUANPertumbuhan perbankan syariah di Indonesia menunjukkan perkembangan yang cukup baik. Hal ini ditunjukkan dengan pertumbuhan asset perbankan syariah mencapai Rp149,3 triliun (BUS & UUS Rp145,6 triliun dan BPRS Rp3,7 triliun) atau tumbuh sebesar 51,1% (yoy) dari posisi tahun sebelumnya. Industri perbankan syariah mampu menunjukkan akselerasi pertumbuhan yang tinggi dengan rata-rata sebesar 40,2% pertahun dalam lima tahun terakhir (2007)(2008)(2009)(2010)(2011), sementara rata-rata pertumbuhan perbankan nasional hanya sebesar 16,7% pertahun. Oleh karena itu, industri perbankan syariah dijuluki sebagai 'the fastest growing industry'. Akselerasi pertumbuhan perbankan syariah yang jauh lebih tinggi dari pertumbuhan perbankan nasional berhasil meningkatkan porsi perbankan syariah dalam perbankan nasional menjadi 4,0%. Jika tren pertumbuhan yang tinggi industri perbankan syariah tersebut dapat dipertahankan, maka porsi perbankan syariah diperkirakan dapat mencapai 15%-20% dalam kurun waktu 10 tahun ke depan. (Alamsyah 2012).Dengan penduduk muslim terbesar di dunia, Indonesia diperkirakan mampu tumbuh menjadi salah satu negara dengan potensi perkembangan industri keuangan syariah yang sangat besar. Berdasar penilaian Global Islamic Finance Report (GIFR) 2013, Indonesia menduduki peringkat kelima negara dengan potensi pengembangan industri keuangan syariah setelah Iran, Malaysia, Arab Saudi, dan Uni Emirat Arab. Namun secara nasional tingkat market share dan profitabilitas industri keuangan syariah di Indonesia dapat dikatakan masih relatif rendah dibanding perbankan konvensional.

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“…They also found that there is no difference between the service quality in the Dubai Islamic Bank and the Abu Dhabi Islamic Bank. Sayani and Miniaoui (2013) Vol. 11, No.…”

Section: Literature Review and Previous Studiesmentioning

confidence: 99%

“…UAE: Al-Tamimi & Abdullah, 2003Sayani & Miniaoui, 2013;Saudi Arabia: Hidayat & Al-Bawardi, 2012;Altwijry & Abduh, 2013;Kuwait: Naser et al, 2013;AbuAlsoud & Abdallah, 2013). A concise review of each of these studies is the subject of the succeeding section.…”

Section: Literature Review and Previous Studiesmentioning

confidence: 99%

Attitudes of Customers towards Islamic Banks in Kuwait

Al-Hunnayan¹,

AL‐Mutairi

2016

IJBM

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The purpose of this study is to examine the main factors that motivate customers to deal with Islamic banks (IBs) in State of Kuwait and explore items needed by customers to develop IBs services to improve their market position. To achieve these objectives, a self-administered questionnaire distributed among sample of IBs customers from different provinces in Kuwait.The findings of the analysis showed that customers think that the most important items are the quality of service and low service charges offered by the bank. Moreover, the customers think that the bank mass media is the least important item. The questionnaire also asked customers what IBs need to do in order to develop their services and improve their market position. The participants attached a highest level of importance is to increase the training courses for employees to reach comprehensive employee for non-banking activities and develop practical Islamic mortgages.The main contribution of current study is that it is difficult to IBs to attract customers by the religion motive only; they need to meet the expectations of prospective customer by delivering better and wide range of services and products.

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Determinants of bank selection in the United Arab Emirates

Cited by 77 publications

References 66 publications

An Exploratory Study on Customers’ Selection in Choosing Islamic Banking

An Exploratory Study on Customers’ Selection in Choosing Islamic Banking

Faktor –Faktor Yang Mempengaruhi Niat Pada Perilaku Nasabah Menabung Di Perbankan Syariah Dengan Agama Sebagai Variabel Kontrol

Attitudes of Customers towards Islamic Banks in Kuwait

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