Determinants of airport retail revenue: a review of literature

Chen, Yimeng; Wu, Cheng‐Lung; Koo, Tay T.R.; Douglas, Ian

doi:10.1080/01441647.2020.1738586

Cited by 17 publications

(16 citation statements)

References 77 publications

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“…An appropriate scale of transportation facilities allows the setting up of a certain number of commercial facilities, which gives passengers the illusion that they are in a shopping center so they increase their spending and improve the retail revenue of the facility [14,46]. Apart from the routine eating and shopping facilities, entertainment activities can also be added [13].…”

Section: Constructing a Framework For Exploring Passengers' Consumpti...mentioning

confidence: 99%

“…Exploring rail passengers' consumption behavior at HSR stations is an important means to provide services based on user perceptions and expectations [8]. There is an abundance of studies on commercial facilities and consumer behavior at airports [9][10][11][12][13][14][15], but there are few that explore passengers' consumption behavior at HSR stations, despite it being an important research issue. This study aims to fill this gap on the consumption motivations of passengers at HSR stations.…”

Section: Introductionmentioning

confidence: 99%

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The Determinants of Passengers’ Consumption Motivation at High-Speed Rail Stations

Lin

et al. 2022

Systems

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Exploring passengers’ consumption motivation can provide the basis for arranging commercial activities in high-speed rail (HSR) stations to generate more revenue for operations. This study uses a mixed multiple-attribute decision-making model for exploring the consumption motivation at HSR stations and complex influential relationships from the passengers’ perspective. The passenger traffic at five major HSR stations in Taiwan were evaluated. Based on the results of decision-making trial and evaluation laboratory (DEMATEL) and DEMATEL-based on the analytical network process methods, it is shown that station attributes and consumption environment attributes are key factors that impact product attributes. Moreover, store location, commercial activities offered, product diversity, time pressure, and service convenience have a “cause” characteristic and, therefore, should be focused on when deploying commercial services at HSR stations. The findings from the modified VlseKriterjumska Optimizacija I Kom-promisno Resenje method reveal that time pressure has the largest gap to aspiration level at almost all the stations. Finally, corresponding management implications to HSR stations are proposed.

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Section: Constructing a Framework For Exploring Passengers' Consumpti...mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The Determinants of Passengers’ Consumption Motivation at High-Speed Rail Stations

Lin

et al. 2022

Systems

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“…Passenger characteristics influence how passengers interact with discretionary activities. Chen provides an extensive literature review on factors that influence retail revenue [13]. Age, gender, and travel purpose are commonly used to segment passengers in relation to discretionary activities.…”

Section: Airport Terminal Passenger Characteristicsmentioning

confidence: 99%

“…Furthermore, traveling companions influence purchase behavior. For example, passengers traveling in groups spend more money [13,18], and wavers and non-ticket holding companions impact passenger purchasing behavior in the pre-security area [19].…”

Section: Airport Terminal Passenger Characteristicsmentioning

confidence: 99%

Systemic Agent-Based Modeling and Analysis of Passenger Discretionary Activities in Airport Terminals

2021

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Discretionary activities such as retail, food, and beverages generate a significant amount of non-aeronautical revenue within the aviation industry. However, they are rarely taken into account in computational airport terminal models. Since discretionary activities affect passenger flow and global airport terminal performance, discretionary activities need to be studied in detail. Additionally, discretionary activities are influenced by other airport terminal processes, such as check-in and security. Thus, discretionary activities need to be studied in relation to other airport terminal processes. The aim of this study is to analyze discretionary activities in a systemic way, taking into account interdependencies with other airport terminal processes and operational strategies used to manage these processes. An agent-based simulation model for airport terminal operations was developed, which covers the main handling processes and passenger decision-making with discretionary activities. The obtained simulation results show that operational strategies that reduce passenger queue time or increase passenger free time can significantly improve global airport terminal performance through efficiency, revenue, and cost.

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“…vary considerably, but in many cases form a major part of an airport’s revenue flow (Czerny, 2013; Graham, 2009). The extend this occurring depends on the nature of the customers being served and the role of an airport in the aviation network (Chen et al, 2020). These facts are, in turn, influenced by the wider regulatory framework governing airports.…”

Section: Introductionmentioning

confidence: 99%

Studying the empirical implications of the liberalization of airport markets

Button

2020

Competition and Regulation in Network Industries

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This paper offers an overview of what we know about the impacts of the economic regulation of commercial airports. It offers no new empirical findings, but rather considers the challenges of conducting ex post analysis of regulatory reform. It provides an overview of what completed studies have found and assesses whether regulations have achieved their objectives. Little is said about the desirability of these objectives. The focus is on the infrastructure needed to provide commercial passenger air services. Part of the discussion concerns the extent to which the results found in more recent studies offer replication of earlier findings. One function of applied analysis is to offer confirmation or refutation of the findings of prior studies, but this is often given short shrift compared to “novelty.” The paper focuses, in particular, on matters concerning ownership, slot allocation, and supplementary incomes.

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Determinants of airport retail revenue: a review of literature

Cited by 17 publications

References 77 publications

The Determinants of Passengers’ Consumption Motivation at High-Speed Rail Stations

The Determinants of Passengers’ Consumption Motivation at High-Speed Rail Stations

Systemic Agent-Based Modeling and Analysis of Passenger Discretionary Activities in Airport Terminals

Studying the empirical implications of the liberalization of airport markets

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