Detecting Feature Duplication in a CRM Product Line

Khtira, Amal

doi:10.17706/jsw.15.1.30-44

Cited by 1 publication

(1 citation statement)

References 12 publications

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“…Poor quality of data and duplicates can harm the company in many ways [24][25][26]. Some of the examples of harming the economy are: a mail-order company regularly sends catalogs to customers where duplicates in the customer database cause unnecessary printing and shipping costs.…”

Section: Problem Relevance and Classificationmentioning

confidence: 99%

A Record Linkage-Based Data Deduplication Framework with DataCleaner Extension

Azeroual

Jha

Nikiforova

et al. 2022

MTI

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The data management process is characterised by a set of tasks where data quality management (DQM) is one of the core components. Data quality, however, is a multidimensional concept, where the nature of the data quality issues is very diverse. One of the most widely anticipated data quality challenges, which becomes particularly vital when data come from multiple data sources which is a typical situation in the current data-driven world, is duplicates or non-uniqueness. Even more, duplicates were recognised to be one of the key domain-specific data quality dimensions in the context of the Internet of Things (IoT) application domains, where smart grids and health dominate most. Duplicate data lead to inaccurate analyses, leading to wrong decisions, negatively affect data-driven and/or data processing activities such as the development of models, forecasts, simulations, have a negative impact on customer service, risk and crisis management, service personalisation in terms of both their accuracy and trustworthiness, decrease user adoption and satisfaction, etc. The process of determination and elimination of duplicates is known as deduplication, while the process of finding duplicates in one or more databases that refer to the same entities is known as Record Linkage. To find the duplicates, the data sets are compared with each other using similarity functions that are usually used to compare two input strings to find similarities between them, which requires quadratic time complexity. To defuse the quadratic complexity of the problem, especially in large data sources, record linkage methods, such as blocking and sorted neighbourhood, are used. In this paper, we propose a six-step record linkage deduplication framework. The operation of the framework is demonstrated on a simplified example of research data artifacts, such as publications, research projects and others of the real-world research institution representing Research Information Systems (RIS) domain. To make the proposed framework usable we integrated it into a tool that is already used in practice, by developing a prototype of an extension for the well-known DataCleaner. The framework detects and visualises duplicates thereby identifying and providing the user with identified redundancies in a user-friendly manner allowing their further elimination. By removing the redundancies, the quality of the data is improved therefore improving analyses and decision-making. This study makes a call for other researchers to take a step towards the “golden record” that can be achieved when all data quality issues are recognised and resolved, thus moving towards absolute data quality.

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Section: Problem Relevance and Classificationmentioning

confidence: 99%