Destination satisfaction comparison excluding the weather effect

Štumpf, Petr; Vojtko, Viktor; McGrath, Richard; Rašovská, Ida; Ryglová, Kateřina; Šácha, Jakub

doi:10.1080/13683500.2021.1968802

Cited by 9 publications

(2 citation statements)

References 46 publications

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“…The key novel point of our work relates to the analysis of the surprise effect rather than the effect of the weather per se, which was largely analysed in related literature (Brandes and Dover, 2022;Lee et al, 2014;Radic and Lück, 2018;Štumpf et al, 2021). Interestingly, by running a specification where only the actual weather (not the mismatch with prior expectations) is considered (Table 5, Column 1), we notice that the coefficients of sunny and rainy are both negative and significant (respectively -0.052 and -0.054, Column 1, reference category: cloudy).…”

Section: Main Findingsmentioning

confidence: 99%

And Suddenly, the Rain! How Surprises Shape Experienced Utility

2023

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Section: Main Findingsmentioning

confidence: 99%

And Suddenly, the Rain! How Surprises Shape Experienced Utility

2023

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“…The number of tourism destinations report a "high satisfaction level" of their visitors (Parola et al, 2014;Štumpf et al, 2021). Destination managers use the share of satisfied/dissatisfied visitors, or the mean value calculated from different scales.…”

Section: /438mentioning

confidence: 99%

Is Visitor Satisfaction High Enough? A Case of Rural Tourism Destination, South Bohemia

Štumpf

Janeček

Vojtko

2022

European Countryside

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Satisfaction of visitors in tourism destinations is one of the most discussed topics in destination management and marketing. Many destinations report high satisfaction of their visitors. The objective of this study is to analyze overall satisfaction and satisfaction components in eleven tourism areas within South Bohemia, a typical Czech rural region, and to define the high level of satisfaction using benchmarking as a methodological approach. Using ANOVA and Pearson’s correlation, we identified the high level of satisfaction following the against-the-best benchmarking and the against-the-industry average approach. The results also show that perceived atmosphere in a destination, willingness to help and friendliness are the most significant components correlating with overall satisfaction.

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