Designing prorated lifetime warranty strategy for high-value and durable products under two-dimensional warranty

Abstract

This paper considers a prorated lifetime warranty strategy for high-value and durable products under two-dimensional warranty. Different from previous studies, the factor of capital time value is introduced into this study for a long-period lifetime warranty coverage. Besides, the mathematical model considers the warranty coverage into three situations and adopts minimal repair and complete/minimal maintenance strategy in the proposed model. To illustrate the proposed model, this paper analyzes the manufacturer cost, consumer cost, additional warranty service price and profit. The main goal of this paper is to provide a comprehensive warranty service to consumers. Through a numerical example, it is found that the proposed lifetime warranty strategy can provide consumers warranty service throughout product lifetime and reduce the expected cost expenditure to consumers. In addition, it can also provide additional profit sources to manufacturers and meet the realization of warranty objectives, while combined maintenance strategy is adopted in lifetime warranty coverage.