Designing, Piloting, and Evaluating an On-Line Collaborative Songwriting Environment and Protocol Using Skype Telecommunication Technology: Perceptions of Music Therapy Student Participants

Krout, Robert E.; Baker, Felicity; Muhlberger, Ralf

doi:10.1093/mtp/28.1.79

Cited by 27 publications

(32 citation statements)

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“…exploring issues of usability and acceptability). 45,[99][100][101][102][103][104][105][106][107][108][109][110][111][112][113] Many focus specifically on the clinical use of Skype, 91,[114][115][116][117][118][119][120][121][122][123] either on its own or in combination with other technologies [e.g. WhatsApp (WhatsApp Inc., Mountain View, CA, USA) messaging 124 or FaceTime 125,126 ].…”

Section: Evidence Relating To the Use Of Virtual Consultationsmentioning

confidence: 99%

“…117 It may be that the quality of hardware or bandwidth is critical to some (although perhaps not all) kinds of clinical consultation. 103,128 In summary, the research literature on virtual consultations remains sparse.…”

Section: Research Context and Relevant Literaturementioning

confidence: 99%

“…However, in one study that looked at the effect of collaborative song-writing as therapy, some participants reported that this lag could be helpful, making them select words with care and focusing them more on the interaction. 117 There are times when Skype compresses the video, so that facial expressions are hard to…”

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confidence: 99%

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Advantages and limitations of virtual online consultations in a NHS acute trust: the VOCAL mixed-methods study

Shaw

Wherton

Vijayaraghavan

et al. 2018

Health Serv Deliv Res

148

186

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Health Services and Delivery ResearchISSN 2050-4349 (Print) ISSN 2050-4357 (Online) This journal is a member of and subscribes to the principles of the Committee on Publication Ethics (COPE) (www.publicationethics.org/).Editorial contact: journals.library@nihr.ac.ukThe full HS&DR archive is freely available to view online at www.journalslibrary.nihr.ac.uk/hsdr. Print-on-demand copies can be purchased from the report pages of the NIHR Journals Library website: www.journalslibrary.nihr.ac.uk Criteria for inclusion in the Health Services and Delivery Research journalReports are published in Health Services and Delivery Research (HS&DR) if (1) they have resulted from work for the HS&DR programme or programmes which preceded the HS&DR programme, and (2) they are of a sufficiently high scientific quality as assessed by the reviewers and editors. HS&DR programmeThe Health Services and Delivery Research (HS&DR) programme, part of the National Institute for Health Research (NIHR), was established to fund a broad range of research. It combines the strengths and contributions of two previous NIHR research programmes: the Health Services Research (HSR) programme and the Service Delivery and Organisation (SDO) programme, which were merged in January 2012.The HS&DR programme aims to produce rigorous and relevant evidence on the quality, access and organisation of health services including costs and outcomes, as well as research on implementation. The programme will enhance the strategic focus on research that matters to the NHS and is keen to support ambitious evaluative research to improve health services.For more information about the HS&DR programme please visit the website: http://www.nets.nihr.ac.uk/programmes/hsdr This reportThe research reported in this issue of the journal was funded by the HS&DR programme or one of its preceding programmes as project number 13/59/26. The contractual start date was in March 2015. The final report began editorial review in July 2017 and was accepted for publication in November 2017. The authors have been wholly responsible for all data collection, analysis and interpretation, and for writing up their work. The HS&DR editors and production house have tried to ensure the accuracy of the authors' report and would like to thank the reviewers for their constructive comments on the final report document. However, they do not accept liability for damages or losses arising from material published in this report.This report presents independent research funded by the National Institute for Health Research (NIHR). The views and opinions expressed by authors in this publication are those of the authors and do not necessarily reflect those of the NHS, the NIHR, NETSCC, the HS&DR programme or the Department of Health and Social Care. If there are verbatim quotations included in this publication the views and opinions expressed by the interviewees are those of the interviewees and do not necessarily reflect those of the authors, those of the NHS, the NIHR, NETSCC, the HS&DR programme or the Depar...

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Section: Evidence Relating To the Use Of Virtual Consultationsmentioning

confidence: 99%

Section: Research Context and Relevant Literaturementioning

confidence: 99%

See 1 more Smart Citation

Advantages and limitations of virtual online consultations in a NHS acute trust: the VOCAL mixed-methods study

Shaw

Wherton

Vijayaraghavan

et al. 2018

Health Serv Deliv Res

148

186

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“…Video-based consultations may also suffer from lag resulting in audio and video becoming unsynchronised . However, other studies have shown that the presence of lag lead to better communication as the delay forced participants to consider their words with more thought and make greater use of turn-taking 11 . For procedures with fewer risks to communicate, VCons may be su cient to consent and discharge, however, as our survey showed, the majority of surgeons (53.7%) would still prefer a face-to-face consultation before undertaking a procedure particularly those which are more invasive.…”

Section: Discussionmentioning

confidence: 96%

The Role of Virtual Consultations in Plastic Surgery During COVID-19

Sinha

Malik²,

Nugent³

et al. 2020

Preprint

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Background: COVID-19 has led to government enforced ‘lockdown’ in the UK severely limiting face-to-face patient interaction. Virtual consultations present a means for continued patient access to healthcare. Our aim was to evaluate the use of virtual consultations (VCons) during lockdown and their possible role in the future. Methods: An anonymous survey was disseminated to UK and European plastic surgeons via social media, email sharing and, via the EASAPS (European Association of Societies of Aesthetic Plastic Surgery) newsletter. Uptake of VCons, modality, effectiveness, safety and future utility were assessed. Results: 43 senior plastic surgeons responded to the survey. The majority of the respondents (97.7%) reported using VCons during COVID-19 lockdown, of which, 74.4% had no prior experience. Two thirds of surgeons utilised commercial platforms such as zoom, facetime and skype. 38.1% of respondents did not know about or were unsure about adequate encryption for healthcare use, and just under a half (47.6%) reported they were unaware of or lacking GDPR compliance. 97.6% say they are likely to use virtual consultations after lockdown.Conclusion: Virtual consultation have had a crucial role in patient care during UK lockdown. It is clear that they will serve as an adjunct to face-to-face consultation in the future. Further regulation is required to ensure platforms offer adequate safety and security measures and are compliant with relevant data protection laws.

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“…Some authors have queried whether video consultations might be less reliable [41][42][43], less safe [44] and less cost-effective than traditional encounters [40]. The online environment is known to produce subtle alterations in the dynamics of human interaction, with a potential risk that clinical clues will be missed or the clinician-patient dynamic altered adversely [45].…”

Section: Introduction Backgroundmentioning

confidence: 99%

Real-World Implementation of Video Outpatient Consultations at Macro, Meso, and Micro Levels: Mixed-Method Study (Preprint)

Greenhalgh¹,

Shaw²,

Wherton³

et al. 2018

Preprint

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BACKGROUND There is much interest in virtual consultations using video technology. Randomized controlled trials have shown video consultations to be acceptable, safe, and effective in selected conditions and circumstances. However, this model has rarely been mainstreamed and sustained in real-world settings. OBJECTIVE The study sought to (1) define good practice and inform implementation of video outpatient consultations and (2) generate transferable knowledge about challenges to scaling up and routinizing this service model. METHODS A multilevel, mixed-method study of Skype video consultations (micro level) was embedded in an organizational case study (meso level), taking account of national context and wider influences (macro level). The study followed the introduction of video outpatient consultations in three clinical services (diabetes, diabetes antenatal, and cancer surgery) in a National Health Service trust (covering three hospitals) in London, United Kingdom. Data sources included 36 national-level stakeholders (exploratory and semistructured interviews), longitudinal organizational ethnography (300 hours of observations; 24 staff interviews), 30 videotaped remote consultations, 17 audiotaped face-to-face consultations, and national and local documents. Qualitative data, analyzed using sociotechnical change theories, addressed staff and patient experience and organizational and system drivers. Quantitative data, analyzed via descriptive statistics, included uptake of video consultations by staff and patients and microcategorization of different kinds of talk (using the Roter interaction analysis system). RESULTS When clinical, technical, and practical preconditions were met, video consultations appeared safe and were popular with some patients and staff. Compared with face-to-face consultations for similar conditions, video consultations were very slightly shorter, patients did slightly more talking, and both parties sometimes needed to make explicit things that typically remained implicit in a traditional encounter. Video consultations appeared to work better when the clinician and patient already knew and trusted each other. Some clinicians used Skype adaptively to respond to patient requests for ad hoc encounters in a way that appeared to strengthen supported self-management. The reality of establishing video outpatient services in a busy and financially stretched acute hospital setting proved more complex and time-consuming than originally anticipated. By the end of this study, between 2% and 22% of consultations were being undertaken remotely by participating clinicians. In the remainder, clinicians chose not to participate, or video consultations were considered impractical, technically unachievable, or clinically inadvisable. Technical challenges were typically minor but potentially prohibitive. CONCLUSIONS Video outpatient consultations appear safe, effective, and convenient for patients in situations where participating clinicians judge them clinically appropriate, but such situations are a fraction of the overall clinic workload. As with other technological innovations, some clinicians will adopt readily, whereas others will need incentives and support. There are complex challenges to embedding video consultation services within routine practice in organizations that are hesitant to change, especially in times of austerity.

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Designing, Piloting, and Evaluating an On-Line Collaborative Songwriting Environment and Protocol Using Skype Telecommunication Technology: Perceptions of Music Therapy Student Participants

Cited by 27 publications

References 0 publications

Advantages and limitations of virtual online consultations in a NHS acute trust: the VOCAL mixed-methods study

Advantages and limitations of virtual online consultations in a NHS acute trust: the VOCAL mixed-methods study

The Role of Virtual Consultations in Plastic Surgery During COVID-19

Real-World Implementation of Video Outpatient Consultations at Macro, Meso, and Micro Levels: Mixed-Method Study (Preprint)

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