Designing Intelligent Personalized Chatbot for Hotel Services

Putri, Farica Perdana; Meidia, Hira; Gunawan, Dennis

doi:10.1145/3377713.3377791

Cited by 16 publications

(7 citation statements)

References 10 publications

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“…Bots are used in many sectors such as airline, finance, law, health, tourism, education, and media. There are some examples such as airport chatbots (e.g., Carisi et al, 2019), cryptocurrency trading crypto bots (e.g., Trading Strategy Guides, 2021), lawyer bots (e.g., Arruda, 2017), journalist bots (e.g., Tosyalı & Aytekin, 2020), personalized chatbots used in hospitality (e.g., Putri et al, 2019), robot editors that can compile news about a game using statistics from sports competitions (e.g., Beckett, 2015).…”

Section: Concepts Of Algorithm and Bot: Definitions Examples Detection Methodsmentioning

confidence: 99%

Political Communication in the Digital Age: Algorithms and Bots

Tosyalı¹

2021

CTC 2021 Proceedings Book

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Technology is one factor that has formed the basis for change in the media throughout history. Analog data and information shared by verbal, visual or written methods are now stored, processed, reproduced and shared in digital format due to developments in information technologies. On the other hand, social media, which is an important part of the digital media system, has become an important medium for political communication studies due to its prevalence and big data. As political actors better understand the value of data sets of millions of users, their interest in social media has also increased. However, this growing interest has also brought concerns such as digital profiling, informatics surveillance, systematic disinformation, and privacy violations. It has long been discussed that the practices of governments and technology companies for creating a structure similar to the gatekeeping in traditional media by taking social media under control. In recent years, some of these discussions are (ro)bot accounts on social media because online social networks are no longer just connecting people. Machines talk and interact with people, and even machines do this with other machines. Automatic posts made by bot accounts through algorithms to imitate people’s behavior on social media are liked, reposted or commented on by people and other bots. Bots that make political shares are also used by political actors worldwide, especially during election periods. Politicians use political bots to appear more popular on social media, disrupt their rivals’ communication strategies, and manipulate public opinion. This study aimed to reveal the effects of bots on political communication. After explaining the concepts of propaganda, algorithm, bot and computational propaganda, how political bots could affect the public sphere and elections were discussed in the light of current political communication literature.

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Section: Concepts Of Algorithm and Bot: Definitions Examples Detection Methodsmentioning

confidence: 99%

Political Communication in the Digital Age: Algorithms and Bots

Tosyalı¹

2021

CTC 2021 Proceedings Book

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“…Third, in contrast to the various messaging tools, chatbots can carry out contextaware and even open-ended conversations with different participants to foster idea deliberation. 121,122 Recent studies have demonstrated successes in utilizing LLM-powered conversational agents to elicit individual preferences and facilitate the exchange of opinions for design discussions in controlled environments. [36][37][38][39][40] This paper builds on these early successes and explores the use of an LLM-powered chatbot in a real-world architectural design process for a mixed-use building that incorporates community spaces.…”

Section: Conversational Agents As the New Frontiermentioning

confidence: 99%

“…Third, in contrast to the various messaging tools, chatbots can carry out context-aware and even open-ended conversations with different participants to foster idea deliberation. 121,122…”

Section: Participatory Turn In Spatial Designmentioning

confidence: 99%

When design workshops meet chatbots: Meaningful participation at scale?

Yang,

Dortheimer,

Sprecher

et al. 2024

International Journal of Architectural Computing

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This paper explores the potential of chatbots, powered by large language models, as a tool for fostering community participation in architectural and urban design. By taking a hybrid approach to community participation in a real-world mixed-use building project, in which we integrated remote chatbot engagements with face-to-face workshops, we explored the potential for a hybrid approach to scaling up the reach of participation while ensuring that such participation is meaningful, genuine, and empowering. Our findings suggest that a hybrid approach amplified the strengths and mitigated the shortcomings of the two methods. The chatbot was effective in sustaining the length of participation, broadening the reach of participation, and creating a personalized environment for introspection. Meanwhile, the face-to-face workshops still played a crucial role in bolstering community ties and trust. This research contributes to understanding chatbots’ strengths and weaknesses in participatory processes, both within spatial design and beyond. In addition, it informs future explorations of participatory processes that span different spatial-temporal configurations.

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“…A chatbot is a messaging program that interacts with users like chatting with people. There is research on developing a dialogue system or chatbot using natural language that is useful for education, customer service, and entertainment purposes [1][2][3]. In Universitas Multimedia Nusantara (UMN), there is a web-based voice chatbot called Jacob which is developed by Wijaya in [4].…”

Section: Introductionmentioning

confidence: 99%

Cleveree: an artificially intelligent web service for Jacob voice chatbot

Octavany

Wicaksana

2020

TELKOMNIKA

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Jacob is a voice chatbot that use Wit.ai to get the context of the question and give an answer based on that context. However, Jacob has no variation in answer and could not recognize the context well if it has not been learned previously by the Wit.ai. Thus, this paper proposes two features of artificial intelligence (AI) built as a web service: the paraphrase of answers using the Stacked Residual LSTM model and the question summarization using Cosine Similarity with pre-trained Word2Vec and TextRank algorithm. These two features are novel designs that are tailored to Jacob, this AI module is called Cleveree. The evaluation of Cleveree is carried out using the technology acceptance model (TAM) method and interview with Jacob admins. The results show that 79.17% of respondents strongly agree that both features are useful and 72.57% of respondents strongly agree that both features are easy to use.

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Designing Intelligent Personalized Chatbot for Hotel Services

Cited by 16 publications

References 10 publications

Political Communication in the Digital Age: Algorithms and Bots

Political Communication in the Digital Age: Algorithms and Bots

When design workshops meet chatbots: Meaningful participation at scale?

Cleveree: an artificially intelligent web service for Jacob voice chatbot

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