Designing for designers: Insights into the knowledge users of inclusive design

Ergonomics for the inclusion of older workers in the knowledge workforce and a guidance tool for designers

“…Some of them appreciated the case study from some chosen specific products. And as previous studies have shown, experienced designers were more selective regarding tools and information than novices (Dong et al, 2015), and for that reason a filter that personalized information according to the brief and preference was rated as a very valuable tool. But as the previous field studies showed, designers are not aware of the need for there to be coherence in how the different elements of the workstation's components are adjusted in order to provide the appropriate fit to the user's body and activity.…”

“…They prefer information that is quick to find and easy to use, is visual and stimulating, is flexible and open-ended, and relates clearly and concretely to design issues (Goodman et al, 2007;Dong et al, 2015).…”

“…The Discover and Develop stages defined by the Design CouncilDouble diamond model correspond to Explore and Development, according to Dong et al's terminology, which are the phases of the project when data is most used (Dong et al, 2015). Product Designers want to have as much human factor inspiration as possible in the conceptual design phase (Fulton Suri and Marsh, 2000).…”

“…As Kawahara and Narikawa note in their study, it all boils down to the question of how we focus on the users and on humanitarian considerations when thinking about the interface between the user and artificial objects (Kawahara and Narikawa, 2015). Designers play a critical role in promoting inclusive design practice (Dong et al, 2015).…”

User Knowledge Creation in Universal Design Processes

“…Demographic changes and design innovation require an increasing amount of knowledge about user needs. According to Dong and colleagues [1], understanding end-users from different perspectives is one of two research areas within the user knowledge base of UD. The other area aims at understanding the information needs of knowledge users promoting or creating UD solutions, such as designers, policy makers, etc.…”