Designing Experiences

Rossman, J. Robert; Duerden, Mat D.

doi:10.7312/ross19168

Cited by 52 publications

(37 citation statements)

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“…We worked for approximately a year and a half on a manuscript that took insights from leisure studies as well as other fields and described a process individuals and organizations could use to design experiences for any context. A year ago, we secured a contract from the Columbia Business School press and the book, Designing Experiences, was published in 2019 (Rossman & Duerden, 2019). We discuss leisure experiences and leisure scholarship in the book, but because we focus on experiences over context, we have been able to reach a much broader audience, and consequently our work can hopefully have a greater impact as well.…”

Section: Common Connectionsmentioning

confidence: 99%

Experience design and the origins and aims of leisure studies: Shifting the focus from context to experience

Duerden

2021

Journal of Leisure Research

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This article, adapted from the 2019 Butler Lecture at the NRPA National Research session, provides an overview of the origins, development, and potential future trajectory of the field of leisure research. Economic and societal trends of the last few decades may signal the need for the field to intentionally transition its focus on leisure as a context to leisure as an experience. More specifically the field needs to actively consider how insights gained from 60 years of research on leisure experiences can be applied to contexts beyond leisure. To illustrate the possibility of such a shift, lessons learned from transitioning a traditional recreation management department to a department of experience design and management are shared.

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Section: Common Connectionsmentioning

confidence: 99%

Experience design and the origins and aims of leisure studies: Shifting the focus from context to experience

Duerden

2021

Journal of Leisure Research

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“…A more academic definition of an experience is: "a unique interactional phenomenon resulting from conscious awareness and reflective interpretation of experience elements that is sustained by a participant, culminating in personally perceived results and memories." [6] By this definition an experience involves interaction, reflection, action sustained by the participant and uniquely interpreted outcomes. All these attributes of an experience are rarely, if ever, present in a delivered service.…”

Section: Defining Experiences and How They Differ From Servicesmentioning

confidence: 99%

“…[3] No matter how successfully a business thinks it is performing, when it comes to experiences, what the participants in the experiences think matters most. [4] The narrative needs to change Organizations need to adopt a new narrative to guide restructuring that focuses employee line of sight around experience engagements. To become an active and informed player in the experience economy, two narrative changes need to occur.…”

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confidence: 99%

Changing the business narrative: a guide to successful experience offerings

Rossman¹,

Duerden²

2021

Self Cite

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Purpose In this article, we aim to increase understanding of the unique nature of experiences in comparison to services and explain how narrative change can enable organizations to fully participate in the experience economy. Design/methodology/approach Drawing upon relevant experience design and experience economy literatures the paper outlines key differences between experiences and services. The narrative change process is then employed to provide managers specific guidelines for strategically reframing their value production paradigm to become more experience-centric. Findings rticulating key elements of an organization’s narrative such as characters and intended outcomes allows an organization to more intentionally change their narrative to align with the experience economy. Practical/implications The essential outcome of an experience is that participants do something for themselves ? for example, learn a new skill. Participation is integral to every experience transaction. Originality/value Although Pine, Gilmore, and others have detailed the differences between experiences and services, definitional disagreements and oversimplifications of these concepts still exist. This paper further differentiates these economic offerings. Additionally, this paper is the first to integrate the narrative change process into a discussion about experience strategy.

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“…The given field is important because here the space and the "game" are one thing (there is no field without a game). They should behave "as required", anything unsuitable in this place excludes itself 34 , so their relationship with the space is subordinate/dependent on it, and at the same time not binding because it is not ours 35 -users are only guests. This situation takes place especially in official (commercially oriented) spaces.…”

mentioning

confidence: 99%

“…User experience design has become a very important discipline today, going beyond the provision of goods and services [35]. On the other hand, parametric semiology tested in architecture (and urban design/planning) uses behavioural heuristics to create a space that becomes secondary, which reverses the way of design [36].…”

mentioning

confidence: 99%

Explicit and implied significance of contemporary public spaces. Part 2: Alternative spaces

Dziubiński

2020

Bud-Arch

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This paper is a continuation of deliberations on meaning (sense) of public spaces. It refers to unofficial spaces for informal activities, which could be called informal alternative spaces or maybe even a bit exaggeratedly “spaces-of-resistance”. Their extremely important features include absence of control and lack of rules, which distinguish them from other spaces. The paramount advantage visitors gain from these places is the ability to give the space a meaning of their own, thus changing the users’s position from that of a mere user into the user in possession. It also changes his/her relation to the space which ceases to be only a ‘closed object’. It is brought into use, as it is created and linked only for the time of the actor-user's (own) performance. The experimental character of the game leads to a reinterpretation of the meaning (or even necessity to change it) that the space has. Such an approach breaks with the patterns embedded in a collective imaginarium, which promote safe, comfortable behaviours – an unofficial, alternative space must be created each time from scratch, such space is a process. It is not treated as a product, it becomes space of commitment – it becomes political space, but as such, it is a challenge and thus it is interesting only for few people. By meeting each other and being with others we fulfill our basic psychological need, but simultaneously we enter into different roles in a social game in which our own “win” often counts above all. Our private satisfaction can also be valued by a sense of community, collaboration, having something in common, and this obviously can bring benefits to everyone. However, without a deeper thought practices that seek and provide best possible conditions for staying in space can lead to a certain inertia, which can turn into “algorithmization” in satisfying space users, specialized only in passive satisfaction of thoughtless users.

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Designing Experiences

Cited by 52 publications

References 0 publications

Experience design and the origins and aims of leisure studies: Shifting the focus from context to experience

Experience design and the origins and aims of leisure studies: Shifting the focus from context to experience

Changing the business narrative: a guide to successful experience offerings

Explicit and implied significance of contemporary public spaces. Part 2: Alternative spaces

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